At a Glance
- Tasks: Engage with customers and provide insights on our ethical products.
- Company: Join The Body Shop, a brand committed to sustainability and community.
- Benefits: 50% discount on products, freebies, and volunteer time for causes you care about.
- Other info: Opportunities for growth and support for your unique identity.
- Why this job: Make a difference while connecting with customers and promoting ethical beauty.
- Qualifications: Passion for customer engagement and flexible availability for shifts.
The predicted salary is between 20000 - 25000 € per year.
Your role in a nutshell
As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
More about the role
- Learn and understand our products - they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes. We're not just selling a skin care routine, we're also helping communities build a better life.
- Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
What we look for
- Interest in connecting with customers to drive customer engagement.
- Open availability for evening, weekend, and holiday shifts.
What we offer
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Volunteer time so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- Uniform - We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Customer Consultant in Southampton employer: The Body Shop
The Body Shop is an exceptional employer that prioritises employee growth and inclusivity, offering comprehensive onboarding and training opportunities to ensure you thrive in your role as a Customer Consultant. With a strong commitment to ethical practices and community engagement, you'll not only connect with customers but also contribute to meaningful causes while enjoying generous discounts on our products and the freedom to express your individuality through your attire. Join us in a vibrant work culture that celebrates diversity and empowers you to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant in Southampton
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products and values. When you chat with customers, your passion and knowledge will shine through, making it easier for you to connect and recommend the right products.
✨Tip Number 2
Practice your customer engagement skills! Role-play with friends or family to get comfortable with asking questions and understanding customer needs. The more you practice, the more natural it will feel when you're in the store.
✨Tip Number 3
Be flexible with your availability! The Body Shop loves team members who can work evenings, weekends, and holidays. Show that you're ready to jump in whenever needed, and you'll stand out as a dedicated candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about The Body Shop, so you can stay in the loop while you search for your dream job.
We think you need these skills to ace Customer Consultant in Southampton
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for The Body Shop shine through! We want to see how much you care about our products and philosophy. Share any personal experiences with our products or your interest in ethical sourcing.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Consultant. We love seeing candidates who understand our values and can connect with customers on a personal level.
Be Authentic:We value individuality, so don’t be afraid to let your personality come through in your writing. Be yourself and express what makes you unique. This is your chance to show us why you’d be a great fit for our team!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at The Body Shop
✨Know Your Products
Before the interview, take some time to learn about The Body Shop's products and their ethical sourcing. Familiarise yourself with the ingredients and the stories behind them. This will not only impress your interviewers but also show your genuine interest in the brand.
✨Engage with Customer Scenarios
Prepare for role-play scenarios where you might need to demonstrate how you would engage with customers. Think about how you can connect with them, understand their needs, and recommend suitable products. Practising these interactions can help you feel more confident during the interview.
✨Show Your Passion for Community
The Body Shop values community and activism, so be ready to discuss any experiences you have with community engagement or volunteering. Share how you can contribute to their mission of making a positive impact, as this aligns with their philosophy.
✨Be Yourself
The Body Shop encourages individuality, so don’t be afraid to express your personality during the interview. Wear something that makes you feel good and reflects who you are. Authenticity can set you apart from other candidates and resonate well with the interviewers.
