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- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty and social activism.
- Benefits: Flexible shifts, employee discounts, and a chance to make a positive impact.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
The predicted salary is between 20000 - 25000 £ per year.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role: With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers: Collaborative Skills, Personal Conduct, Commerciality, Purpose
Customer Consultant in Somerset employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in Somerset
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and campaigns. This way, when you chat with the team, you can show off your passion for ethical beauty and how you align with their mission.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to nail down how you'd engage with customers. Think about how you can make their shopping experience memorable and reflect The Body Shop's commitment to exceptional service.
✨Tip Number 3
Be ready to share your ideas! The Body Shop loves fresh perspectives, so think about how you could contribute to their mission. Whether it’s a new campaign idea or a way to enhance customer engagement, don’t hold back during your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it easier for us to connect and get you on board with The Body Shop team.
We think you need these skills to ace Customer Consultant in Somerset
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and ethical products shine through. We want to see that you genuinely care about what we do at The Body Shop and how you can contribute to our mission.
Be Personable: Remember, this role is all about connecting with customers! Use a friendly tone in your application and share any relevant customer service experiences. We’re looking for someone who can build rapport and make people feel valued.
Highlight Your Skills: Make sure to showcase your interpersonal skills and any experience you have in retail. We want to know how you can help us deliver exceptional customer service and drive sales on the shop floor.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Body Shop
✨Know The Body Shop's Values
Before your interview, dive deep into The Body Shop's mission and values. Understand their commitment to ethical beauty and community trade. This will not only help you answer questions but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you built rapport with customers and resolved issues. This is crucial for a role that revolves around delivering outstanding service on the shop floor.
✨Be Ready to Discuss Products
Familiarise yourself with The Body Shop's product range and their unique selling points. Be prepared to discuss which products you love and why, as well as how they align with the company's ethical stance. This shows you're not just a fan, but also knowledgeable.
✨Demonstrate Your Passion
Let your enthusiasm for beauty and retail shine through during the interview. Share why you want to work at The Body Shop specifically and how you can contribute to their mission of being a force for good. Authenticity goes a long way!