At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive sales.
- Company: Join The Body Shop, the original ethical beauty brand with a mission for good.
- Benefits: Competitive pay, flexible hours, and a chance to make a positive impact.
- Why this job: Be part of a revolutionary brand that empowers people and enriches the planet.
- Qualifications: Experience in customer service or beauty, strong leadership skills, and a love for our products.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
With your high levels of enthusiasm for our brand and belief in the way we do business you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.
More about the role
- Customer Experience - As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer focussed store experience on a day to day basis. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.
- Delivery - Retail related beauty expertise is highly desirable. It is desirable for our Assistant Store Managers to be able to learn and use the internal systems and to be able to analyse performance to help manage the commercial side of the store. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Assistant Store Managers must be able to help control and meet sales/performance targets. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Our Assistant Store Managers have to have full knowledge of the beauty market, our competitors and have passion and love for our products!
- Teamwork and People Management - Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues. We’re looking for flexible and responsible role models who are capable of attracting, retaining and growing people who reflect the brand.
What we look for
- Experience working within a customer service and/or beauty environment with both sales and service targets
- Working knowledge of shop operation processes
- Demonstrated success in driving sales by leading and motivating a team
- The ability to solve problems in a timely manner
- Work flexible hours, including holidays, nights and weekends to meet the needs of the business
- Good IT Skills
- Ability to demonstrate outstanding communication and operational skills
- Flexibility to work across Sunday to Saturday is required.
Assistant Manager in Sheffield employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Sheffield
✨Tip Number 1
Get to know the brand inside out! Research The Body Shop's values, products, and campaigns. When you walk into that interview, show your passion for ethical beauty and how you can contribute to their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events related to the beauty industry. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these experiences in your interview to demonstrate your fit for the Assistant Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Body Shop family.
We think you need these skills to ace Assistant Manager in Sheffield
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for The Body Shop shine through! We want to see how much you care about our brand and the values we stand for. Share your personal connection to beauty and ethical practices.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and beauty environments. We’re looking for specific examples of how you've driven sales and motivated a team. Don’t just list your jobs; tell us how you made an impact!
Be Authentic: We love it when candidates are genuine. Use your own voice in your application and don’t be afraid to show your personality. Remember, we’re all about keeping it real, so let us see the real you!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your amazing skills and passion for the role. Plus, it’s super easy!
How to prepare for a job interview at The Body Shop
✨Know the Brand Inside Out
Before your interview, dive deep into The Body Shop's history, values, and products. Understand their commitment to cruelty-free beauty and ethical practices. This knowledge will not only impress but also show your genuine enthusiasm for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service or resolved issues effectively. Highlight how you can coach a team to achieve high standards, as this is crucial for the Assistant Manager role.
✨Demonstrate Team Leadership
Think of specific instances where you've successfully led a team or motivated others to meet sales targets. Be ready to discuss your approach to teamwork and how you can contribute to a positive store environment.
✨Be Ready for Change
Retail is always evolving, so be prepared to discuss how you've adapted to changes in previous roles. Share your strategies for managing change and maintaining performance, which will resonate well with the dynamic nature of The Body Shop.