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- Tasks: Engage with customers, share product knowledge, and drive sales through exceptional service.
- Company: Join The Body Shop, a pioneer in ethical beauty and community empowerment.
- Benefits: 50% discount on products, free samples, volunteer time, and growth opportunities.
- Why this job: Be part of a brand that stands for good and connects with communities.
- Qualifications: Passion for customer engagement and flexible availability for shifts.
- Other info: Embrace your individuality with our unique uniform policy and inclusive networks.
The predicted salary is between 30000 - 42000 £ per year.
The Body Shop was founded in 1976 with a vision of business as a force for good. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand, empowering people and enriching our planet.
As part of our dedicated team of consultants, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn about the products, their origins, and proactively engage with customers to experience a range that suits their preferences and lifestyle.
More about the role:
- Learn and understand our products, which are packed with natural ingredients sourced ethically using Community Trade programmes.
- Understand our customers’ needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel good.
- Support the store management team in driving sales and profit through exceptional customer service.
What we look for:
- Interest in connecting with customers to drive engagement.
- Open availability for evening, weekend, and holiday shifts.
What we offer:
- Comprehensive onboarding in your new position.
- Training hours for you and your team as needed.
- A 50% discount on regular products and 30% on gifts.
- Freebies when we launch new products.
- Volunteer time to spend with causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- (UN) Uniform – we’ll provide one of our famous Green Aprons; wear what makes you feel good.
- Opportunities to grow within the brand.
- Encouragement and support to be exactly who you are, with access to our Inclusion & Belonging Networks.
Talent Drivers:
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
12 HR Customer Consultant in Oxford employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 12 HR Customer Consultant in Oxford
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. This way, when you chat with potential employers, you can show off your passion for ethical beauty and how you can contribute to their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. Ask them about their experiences and what they love about working at The Body Shop. This insider info can give you an edge in interviews and help you make genuine connections.
✨Tip Number 3
Practice your customer engagement skills! Role-play scenarios where you recommend products based on different customer needs. This will not only boost your confidence but also prepare you for the kind of proactive interactions The Body Shop values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and are ready to embrace the unique culture at The Body Shop.
We think you need these skills to ace 12 HR Customer Consultant in Oxford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for The Body Shop shine through! We love seeing candidates who are genuinely excited about our products and values. Share why you want to be part of our mission to create a positive impact.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your customer service experience and any relevant skills that align with our ethos. We want to see how you can contribute to our unique culture!
Be Authentic: We value authenticity at The Body Shop, so don’t be afraid to be yourself in your application. Share your personal experiences and how they relate to our commitment to ethical beauty and community support. Let us know what makes you, you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Body Shop
✨Know Your Products
Before the interview, dive deep into The Body Shop's product range and their ethical sourcing. Familiarise yourself with key ingredients and the stories behind them. This will not only impress your interviewers but also show your genuine interest in the brand's philosophy.
✨Connect with the Brand's Values
Understand and embrace The Body Shop's commitment to social and environmental impact. Be ready to discuss how you can contribute to their mission of being a force for good. Share personal experiences that align with their values to demonstrate your passion.
✨Engage with Customer Scenarios
Prepare for role-play scenarios where you might need to advise customers. Think about how you would approach different customer needs and preferences. Show your ability to connect with customers and provide tailored recommendations from the extensive product range.
✨Show Your Flexibility
Since the role requires open availability, be upfront about your flexibility with shifts. Highlight any previous experience working varied hours and your willingness to adapt to the store's needs. This shows you're ready to jump in and support the team whenever needed.
