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For Companies At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty since 1976.
- Benefits: Flexible shifts, employee discounts, and a chance to make a positive impact.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong communication skills and a passion for beauty and retail.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Company Overview
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty‑free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.
Role Overview
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
About the Role
With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on‑hand to talk with customers every day. We take the time to learn our customer's needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too. As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What We Look For
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts
Customer Consultant - Newcastle Eldon Square in Newcastle upon Tyne employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Newcastle Eldon Square in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research The Body Shop's values and products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who truly resonates with our mission of ethical beauty.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. We want to hear those stories, so be ready to share how you’ve made a difference in someone’s shopping experience.
✨Tip Number 3
Be yourself! We love authenticity, so let your personality shine through. Whether it’s your passion for beauty or your unique approach to customer interactions, we want to see the real you during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our team at The Body Shop. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Consultant - Newcastle Eldon Square in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and customer service shine through. We want to see that you genuinely care about helping customers find the right products and that you resonate with our mission of being a force for good.
Be Authentic: At The Body Shop, we value authenticity. Make sure your application reflects who you are. Share your experiences and how they align with our values. Don’t be afraid to show us your personality – we like things a little different!
Highlight Relevant Experience: If you've got customer service experience, make it pop! Talk about specific situations where you’ve gone above and beyond for a customer. This will help us see how you can contribute to our team and enhance the shopping experience for our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at The Body Shop
✨Know Your Products
Before the interview, take some time to familiarise yourself with The Body Shop's product range and their ethical sourcing practices. Being able to discuss specific products and their benefits will show your genuine passion for beauty and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with the role of a Customer Consultant.
✨Embrace the Brand Values
Understand and embody the values of The Body Shop. Be ready to discuss how you can contribute to their mission of being a force for good. Share your thoughts on ethical beauty and how it resonates with you personally.
✨Engage in Active Listening
During the interview, practice active listening. This means not just hearing but understanding what the interviewers are saying. Respond thoughtfully to their questions and show that you value their insights, which is crucial for building rapport with customers.