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- Tasks: Manage Love Your Body Club activities, promotions, and marketing campaigns.
- Company: Join The Body Shop, a pioneer in ethical beauty since 1976, now under new ownership.
- Benefits: Enjoy a competitive salary, 23 days holiday, 50% staff discount, and wellness perks.
- Why this job: Be part of a mission-driven team making a positive impact globally while developing your career.
- Qualifications: Strong organisational skills, commercial awareness, and project management experience required.
- Other info: Opportunity to work in a vibrant new Head Office in Brighton.
The predicted salary is between 28800 - 48000 £ per year.
Select how often (in days) to receive an alert: The Body Shop has been here since 1976 and we’re not going anywhere. It’s an exciting time to join us as we’re under new ownership and recruiting for some fantastic opportunities in our gorgeous new Head Office in Brighton. We’re looking for fellow pioneers of ethical beauty who are keen to drive our business in the UK and around the world. If that sounds like you, we’d love you to join us as we embark on our next chapter. The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. Your role in a nutshell We are recruiting for an experienced Loyalty Manager. The successful candidate will manage all Love Your Body Club related activities including delivery of promotions, marketing campaign and communications, and to support the Senior CRM & Loyalty Manager in the delivery of the re-launch of the programme. Responsible for delivering commercial KPIs focused on increased member revenue, engagement value and retention. More about the role Support the Senior CRM & Loyalty manager in delivering against Loyalty programme revenue targets (+£950K incremental revenue). Project manage delivery of those promotional plans through supporting teams – CRM, Digital Marketing, E-Commerce. Work with colleagues in marketing teams to produce and deliver promotional material for LYBC activations – emails, SMSs, social media, e-commerce digital content, and retail merchandising. Work with Retail teams to maintain a curriculum of training materials to support the delivery of the LYBC programme. Compile and share appropriate reporting on performance of LYBC programme with team and wider stakeholders. Support the Senior CRM & Loyalty manager in the roll out of the current loyalty programme to the new technology platform, and build the strategy to optimise and relaunch the programme. What we look for Strong organisational skills. Manages complexity & stakeholders. Seeks accountability. Commercial awareness and customer focused. Project management. Ability to take initiative, ownership and accountability. Results focused, with a test & learn mindset. Want to join the team at The Body Shop? Then please apply today! As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us: a 6% non-contributory pension plan, 23 days holiday, 50% staff discount and access to product sample sales, access to Perks at Work, our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development. #J-18808-Ljbffr
Loyalty Manager employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Manager
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission, especially their commitment to ethical beauty. This will help you align your answers during interviews and demonstrate that you're a good cultural fit for the company.
✨Tip Number 2
Network with current or former employees of The Body Shop on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific expectations for the Loyalty Manager role.
✨Tip Number 3
Stay updated on the latest trends in customer loyalty programmes and CRM strategies. Being knowledgeable about industry best practices will allow you to speak confidently about how you can contribute to the re-launch of the Love Your Body Club.
✨Tip Number 4
Prepare examples from your past experience that showcase your project management skills and ability to drive results. Be ready to discuss how you've successfully managed complex projects and engaged stakeholders in previous roles.
We think you need these skills to ace Loyalty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Loyalty Manager position. Tailor your application to highlight your relevant experience in managing loyalty programmes and driving customer engagement.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in project management, commercial awareness, and stakeholder management. Use specific examples to demonstrate how you've successfully delivered similar projects in the past.
Write a Strong Cover Letter: In your cover letter, express your passion for ethical beauty and your alignment with The Body Shop's values. Highlight your ability to take initiative and your results-focused mindset, providing examples of how you've achieved KPIs in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at The Body Shop
✨Show Your Passion for Ethical Beauty
The Body Shop is all about ethical beauty, so make sure to express your passion for sustainability and social responsibility during the interview. Share any personal experiences or initiatives you've been involved in that align with their values.
✨Demonstrate Your Project Management Skills
As a Loyalty Manager, you'll need strong project management skills. Be prepared to discuss specific examples of how you've successfully managed projects in the past, particularly those that involved multiple stakeholders and complex deliverables.
✨Prepare for KPI Discussions
Since the role focuses on delivering commercial KPIs, brush up on your understanding of key performance indicators related to customer engagement and revenue. Be ready to discuss how you would approach achieving these targets.
✨Familiarise Yourself with the Love Your Body Club
Take the time to understand The Body Shop's Love Your Body Club programme. Familiarise yourself with its current offerings and think about potential improvements or new ideas you could bring to the table during the interview.
