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- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive sales.
- Company: Join The Body Shop, a brand committed to beauty and social activism.
- Benefits: Enjoy a 50% staff discount, paid volunteer days, and opportunities for growth.
- Why this job: Be a part of a vibrant team that values individuality and community impact.
- Qualifications: Experience in customer service and a genuine passion for beauty.
- Other info: Flexible hours, comprehensive training, and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Your role in a nutshell: As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you’ll support the Store Management team in driving the store and your teammates to deliver retail excellence, strong sales results and an engaging customer experience.
More about the role:
- Handle customer concerns efficiently and effectively, sharing feedback with the Store Management team as needed.
- Problem solve effectively and proactively as much as possible using available resources.
- Creatively support upkeep of store layout and visual merchandising, inventory management and other store operations as needed.
- Communicate effectively and act as a flexible and responsible role model to your team.
- Interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors and our products.
- Working with the Store Management team to:
- Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns and activism, bringing our brand to life.
- Ensure development of customer loyalty to further build The Body Shop brand.
- Meet sales and performance targets.
- Identify and attract high potential candidates and develop current team members to succeed in their goals, support training and onboarding of new Customer Consultants.
What we look for:
- Experience in a customer-facing role and a genuine passion for beauty and the retail industry.
- Ability to communicate and listen effectively and demonstrate operational skills.
- Strong interpersonal skills to build rapport with customers and provide appropriate solutions to customer needs.
- A positive mindset with the willingness to continuously develop yourself.
- Ability to multitask, manage time and work flexible hours.
- Ability to work independently with minimal direction.
What we offer:
- Comprehensive onboarding in your new position.
- Training hours for you and your team as needed.
- A 50% staff discount on regular products and 30% on gifts.
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Paid volunteer days - so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- (UN) Uniform - We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Ability to offer a real living wage to your Customer Consultants.
- Opportunities to grow within the Brand.
- Encouragement and support to be exactly who you are – employees may join any/all our Inclusion and Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender and This Ability Disability Network.
Talent Drivers:
- Collaborative Skills
- Purpose
- Personal Conduct
- Leadership
- Commerciality
Team Leader 16H in London employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader 16H in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you connect your passion for beauty and retail with their mission during the chat.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you handled customer concerns or improved a process. Being able to share these stories will show that you can think on your feet and are ready to tackle challenges head-on.
✨Tip Number 3
Show off your interpersonal skills! During the interview, be sure to engage with your interviewer like you would with a customer. Ask questions, listen actively, and demonstrate your ability to build rapport – it’s all about creating that connection!
✨Tip Number 4
Don’t forget to highlight your willingness to learn and grow! Talk about how you stay updated on beauty trends and your eagerness to develop your skills. This aligns perfectly with the role's focus on coaching and supporting team members, making you a standout candidate.
We think you need these skills to ace Team Leader 16H in London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for beauty and retail shine through in your application. We want to see how your genuine interest aligns with our brand's purpose and values.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how you can contribute to our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at The Body Shop
✨Know the Brand Inside Out
Before your interview, dive deep into The Body Shop's values, products, and recent campaigns. Show your enthusiasm for the brand and how you can contribute to its mission. This will not only impress the interviewers but also help you connect your personal passion for beauty with the company's purpose.
✨Demonstrate Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved customer issues. Highlight your ability to coach and develop others, as this is crucial for the Team Leader role. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Problem-Solving Abilities
Think of specific instances where you've tackled challenges in a retail environment. Be ready to discuss how you approached these problems creatively and effectively. This will demonstrate your proactive mindset and ability to handle customer concerns, which is key for the role.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the store's culture, team dynamics, and growth opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you too.
