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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive sales.
- Company: Join The Body Shop, the original ethical beauty brand committed to positive change.
- Benefits: Flexible hours, competitive pay, and a chance to make a real impact.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Experience in customer service or beauty, with strong leadership and communication skills.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell: With your high levels of enthusiasm for our brand and belief in the way we do business, you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.
- Customer Experience: As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer-focused store experience on a day-to-day basis. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.
- Delivery: Retail-related beauty expertise is highly desirable. It is desirable for our Assistant Store Managers to be able to learn and use the internal systems and to be able to analyse performance to help manage the commercial side of the store. In the ever-changing world of retail, we need people who are able to monitor and manage change. Our Assistant Store Managers must be able to help control and meet sales/performance targets. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Our Assistant Store Managers have to have full knowledge of the beauty market, our competitors and have passion and love for our products!
- Teamwork and People Management: Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues. We’re looking for flexible and responsible role models who are capable of attracting, retaining and growing people who reflect the brand.
What we look for:
- Experience working within a customer service and/or beauty environment with both sales and service targets
- Working knowledge of shop operation processes
- Demonstrated success in driving sales by leading and motivating a team
- The ability to solve problems in a timely manner
- Work flexible hours, including holidays, nights and weekends to meet the needs of the business
- Good IT Skills
- Ability to demonstrate outstanding communication and operational skills
- Flexibility to work across Sunday to Saturday is required.
Talent Drivers: Collaborative Skills, Commerciality, Leadership, Personal Conduct, Purpose
Assistant Manager in Kingston upon Thames employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Kingston upon Thames
✨Tip Number 1
Get to know the brand inside out! Dive into The Body Shop's history, values, and products. When you walk into that interview, your passion for their mission will shine through, and they'll see you're a perfect fit.
✨Tip Number 2
Show off your people skills! As an Assistant Manager, you'll be leading a team, so share examples of how you've motivated others in the past. We want to hear about those times you turned a tough situation into a win!
✨Tip Number 3
Be ready to talk numbers! Brush up on your retail knowledge and be prepared to discuss how you've driven sales or improved customer experiences. We love candidates who can back up their claims with solid examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the beauty world.
We think you need these skills to ace Assistant Manager in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for The Body Shop shine through! We want to see how much you care about our brand and our mission. Share your personal connection to our values and how you can contribute to our vision of business as a force for good.
Tailor Your CV: Make sure your CV is tailored specifically for the Assistant Manager role. Highlight your experience in customer service and beauty environments, and don’t forget to mention any leadership roles you've had. We love seeing how you've driven sales and motivated teams in the past!
Be Authentic: We’re all about keeping it real, so be yourself in your application! Use your own voice and style to convey who you are. Authenticity is key, and we appreciate candidates who aren’t afraid to mix things up and stand out from the crowd.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows that you’re proactive and keen to join our team at The Body Shop!
How to prepare for a job interview at The Body Shop
✨Know Your Brand
Before the interview, dive deep into The Body Shop's history, values, and products. Understand their commitment to cruelty-free beauty and ethical practices. This knowledge will not only impress your interviewers but also show that you genuinely align with their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service or resolved issues effectively. Highlight how you can coach a team to achieve high standards, as this is crucial for the Assistant Manager role.
✨Demonstrate Team Leadership
Think of specific instances where you've successfully led a team or motivated others. Be ready to discuss how you can foster a collaborative environment and drive sales while maintaining a positive atmosphere on the shop floor.
✨Be Ready for Change
Retail is always evolving, so come prepared to discuss how you've adapted to changes in previous roles. Share your strategies for monitoring performance and managing change effectively, which will resonate well with the dynamic nature of The Body Shop.
