At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices.
- Benefits: Be part of a mission-driven brand with a focus on community and sustainability.
- Other info: Flexible shifts available, perfect for students looking to gain retail experience.
- Why this job: Empower customers with beauty advice while making a positive impact on the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience preferred.
The predicted salary is between 20000 - 25000 € per year.
The Body Shop, founded by Anita Roddick in 1976, is committed to being a force for good. We are proud to pioneer cruelty-free beauty and empower people while enriching our planet. Our activist roots remain integral to our identity, from our iconic window posters to our vegetarian products and campaigns.
The Body Shop is dedicated to generating positive economic, social, and environmental impact. We need someone who’s not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit through exceptional customer service on the shop floor at all times. You will demonstrate and uphold the values and vision of the company while ensuring adherence to company procedures and policies.
More about the role: With over 2,000 exciting products designed to suit every customer's preference, our team is on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel good. Our products are packed with natural ingredients, many sourced ethically using Community Trade programmes, helping communities build a better life.
As part of our dedicated team of Consultants, you will offer expert advice to customers and provide inspirational insights into The Body Shop products and philosophy. You will learn about the products, their origins, and proactively engage with customers to find a range that suits their preferences and lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts
Talent Drivers: Collaborative Skills, Personal Conduct, Commerciality, Purpose
Colleague Customer Consultant in Kent employer: The Body Shop
The Body Shop is an exceptional employer that champions ethical beauty and empowers its employees to make a positive impact on the world. With a vibrant work culture rooted in activism and community support, team members enjoy opportunities for personal growth while delivering outstanding customer service. Located in a dynamic retail environment, employees benefit from a diverse range of products and the chance to engage with customers who share their passion for cruelty-free and sustainable beauty.
StudySmarter Expert Advice🤫
We think this is how you could land Colleague Customer Consultant in Kent
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and campaigns. This way, when you chat with the team, you can show your genuine passion for their mission and how you can contribute.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers and recommend products. Role-play scenarios with friends or family to build your confidence in providing exceptional service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to The Body Shop. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to embrace the unique culture at The Body Shop.
We think you need these skills to ace Colleague Customer Consultant in Kent
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for beauty and ethical products shine through. We want to see that you genuinely care about what we do at The Body Shop and how you can contribute to our mission.
Be Personable:Use a friendly tone in your application. Remember, we're all about building relationships with our customers, so showing off your interpersonal skills right from the start will definitely catch our eye!
Highlight Relevant Experience:If you've got any customer service experience, make sure to mention it! We’re looking for someone who can connect with our customers and provide exceptional service, so share any stories that showcase your skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our amazing team at The Body Shop.
How to prepare for a job interview at The Body Shop
✨Know Your Stuff
Before the interview, dive deep into The Body Shop's values and products. Familiarise yourself with their ethical practices and community trade programmes. This knowledge will not only impress your interviewers but also show that you genuinely care about the brand and its mission.
✨Showcase Your People Skills
As a Colleague Customer Consultant, strong interpersonal skills are key. Prepare examples of how you've built rapport with customers in the past. Think about times when you went above and beyond to provide exceptional service – these stories will highlight your suitability for the role.
✨Be Passionate and Authentic
The Body Shop is all about authenticity and passion for beauty. During the interview, let your enthusiasm shine through. Share why you love beauty products and how you connect with the brand’s mission. Authenticity resonates well with interviewers, so be yourself!
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the team culture, how they support personal development, or what a typical day looks like. This shows your interest in the role and helps you determine if it’s the right fit for you.
