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- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Join The Body Shop, the original ethical beauty brand with a mission for good.
- Benefits: Flexible hours, competitive pay, and a chance to make a positive impact.
- Other info: Dynamic team environment with opportunities for personal growth and development.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Experience in customer service and a passion for beauty and retail.
The predicted salary is between 20000 - 25000 £ per year.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell:
- Customer Experience: As a Team Leader you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency and effectively handle customer concerns and share the feedback with store management as appropriate. You will creatively support maintenance of store lay-out, inventory management and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with the store management. You will be a passionate ambassador of The Body Shop Campaigns.
- Delivery: As a Team Leader you understand the causes of sales trends, you use storytelling about our products to enhance customer experience. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Team Leaders should be able to operate multiple systems. Must be able to meet sales/performance targets and also assist store management in recruiting the right team. You will perform opening and closing procedures for the store as per The Body Shop's operational standards including the completion of all audit documentation. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager.
- Teamwork and People Management: Our people are at the heart of everything we do. Our Team Leaders should be team players, be supportive of change and new ideas. Be able to assist the store management with training new staff. We’re looking for flexible and responsible role models who are capable of attracting and retaining people who reflect the brand.
What we look for:
- Experience working in customer service, have genuine passion for beauty and the retail industry
- Ability to communicate and listen effectively and demonstrate operational skills
- Strong interpersonal skills to build rapport with customers, and provide appropriate solutions to customer needs
- A positive mindset with the willingness to develop.
- Ability to multitask, manage time and work flexible hours
Talent Drivers: Collaborative Skills, Purpose, Personal Conduct, Leadership, Commerciality.
12 hour Team Leader - Canterbury in Kent employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 12 hour Team Leader - Canterbury in Kent
✨Tip Number 1
Get to know the company culture! Before your interview, dive into The Body Shop's values and campaigns. Show us that you’re not just a fit for the role, but also for our mission of ethical beauty and making a positive impact.
✨Tip Number 2
Practice your storytelling skills! We love candidates who can share their experiences in a way that connects with our brand. Think about how you can weave in your passion for beauty and customer service when discussing your past roles.
✨Tip Number 3
Be ready to demonstrate your leadership skills! We want to see how you can inspire and coach others. Prepare examples of how you've successfully led a team or improved customer experiences in previous jobs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of The Body Shop family.
We think you need these skills to ace 12 hour Team Leader - Canterbury in Kent
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and retail shine through! We want to see how you connect with our values and how you can bring that passion to The Body Shop.
Be Authentic: Keep it real in your application. Share your unique experiences and how they align with our mission of being a force for good. We appreciate honesty and creativity, so don’t hold back!
Highlight Your Team Spirit: As a Team Leader, teamwork is key! Make sure to mention any experiences where you've successfully collaborated with others or led a team. We love seeing how you can inspire and support your colleagues.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at The Body Shop
✨Know The Body Shop Inside Out
Before your interview, dive deep into The Body Shop's history, values, and campaigns. Understand their commitment to cruelty-free beauty and how they empower people and the planet. This knowledge will help you connect your personal values with theirs, showing that you're not just looking for a job, but a place where you can truly make a difference.
✨Showcase Your Customer Service Skills
As a Team Leader, you'll need to demonstrate exceptional customer service. Prepare examples from your past experiences where you've handled customer concerns effectively or gone above and beyond to enhance a customer's experience. This will highlight your ability to lead by example and coach others in delivering top-notch service.
✨Embrace Change and Flexibility
Retail is ever-changing, and The Body Shop needs leaders who can adapt. Be ready to discuss times when you've successfully managed change or adapted to new situations. This shows that you're not only flexible but also proactive in finding solutions, which is key for a role that involves supporting store management.
✨Demonstrate Team Spirit
Teamwork is crucial at The Body Shop. Think of examples where you've worked collaboratively with others, supported new ideas, or helped train team members. Highlighting your interpersonal skills and ability to build rapport will show that you're a supportive leader who can attract and retain talent that reflects the brand.