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- Tasks: Engage with customers and share your passion for The Body Shop's ethical products.
- Company: Join The Body Shop, a brand committed to sustainability and community.
- Benefits: 50% discount on products, free samples, and volunteer time for causes you care about.
- Other info: Enjoy a unique work environment with opportunities for personal and professional development.
- Why this job: Be part of a team that values individuality and supports your growth.
- Qualifications: A love for connecting with people and flexible availability for shifts.
The predicted salary is between 10 - 12 £ per hour.
Company: The Body Shop International Limited
Your role in a nutshell
As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
Responsibilities
- Learn and understand our products - they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes.
- Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
Requirements
- Interest in connecting with customers to drive customer engagement.
- Open availability for evening, weekend, and holiday shifts.
What we offer
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies – when we launch new products, we want our Teams to be the first to fall in love with them.
- Volunteer time so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- (UN) Uniform – We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
8 HR Customer Consultant Guildford employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 8 HR Customer Consultant Guildford
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products and values. This way, when you chat with customers, you can share your passion and knowledge, making those connections that really count.
✨Tip Number 2
Practice your customer engagement skills. Role-play with friends or family to get comfortable with recommending products based on different needs. The more you practice, the more natural it will feel when you're in the store!
✨Tip Number 3
Be flexible with your availability. The Body Shop loves team members who can work evenings and weekends. Show them you're ready to jump in whenever needed, and you'll stand out from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that suit you!
We think you need these skills to ace 8 HR Customer Consultant Guildford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for The Body Shop and its products shine through. We want to see that you genuinely care about connecting with customers and promoting our ethical values.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any previous customer service experience and how it relates to providing exceptional service at The Body Shop.
Be Authentic: We value individuality, so don’t be afraid to let your personality come through in your writing. Share your unique perspective on customer engagement and how you can contribute to our team culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at The Body Shop
✨Know Your Products
Before the interview, take some time to learn about The Body Shop's products and their ethical sourcing. Familiarise yourself with the ingredients and the philosophy behind them. This will not only impress your interviewers but also show your genuine interest in the brand.
✨Engage with Customer Scenarios
Prepare for role-play scenarios where you might need to demonstrate how you'd engage with customers. Think about how you would recommend products based on different customer needs. Practising these interactions can help you feel more confident during the actual interview.
✨Show Your Passion for Customer Service
The Body Shop values exceptional customer service, so be ready to share examples of how you've gone above and beyond for customers in the past. Highlight your ability to connect with people and create a positive shopping experience.
✨Be Yourself
The Body Shop encourages individuality, so don’t be afraid to express your personality during the interview. Wear something that makes you feel good and reflects who you are. Authenticity can make a lasting impression!