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- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive sales.
- Company: Join The Body Shop, the original ethical beauty brand with a mission for good.
- Benefits: Enjoy a 50% discount on products, paid volunteer days, and opportunities for growth.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Flexible working hours and a supportive, inclusive culture await you.
The predicted salary is between 28800 - 43200 £ per year.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell:
- As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.
More about the role:
- Lead & work as part of a successful, engaged team to best meet the needs of our customers.
- Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life.
- Problem solve effectively & proactively as much as possible using available resources.
- Communicate effectively & act as a flexible & responsible role model to your team.
- Ensure development of customer loyalty to further build The Body Shop brand.
- Meet sales & performance targets.
- Manage stock; monitor & manage change.
- Confidently use the data (KPI's) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance.
- Identify & attract high potential candidates & develop current team members to succeed in their goals.
- Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
What we look for:
- Experience in a customer facing role, people leadership & team development.
- Able to meet sales & performance targets with outstanding planning & organizing skills.
- Ability to work collaboratively within a feedback culture.
- Experience coaching & developing a successful team.
- Outstanding leadership & communication skills.
- Experience using data (KPI's) to make sound business decisions.
- Comfortable with Microsoft Office Suite.
- Flexibility to work across Sunday to Saturday is required.
What we offer:
- Benefits start within your first month.
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Paid volunteer days - so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- Uniform - We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Ability to offer a real living wage to your Customer Consultants.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Talent Drivers: Commerciality, Collaborative Skills, Leadership, Personal Conduct, Purpose.
Store Manager Caledonia pk / Gretna Outlet employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager Caledonia pk / Gretna Outlet
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, campaigns, and values. This way, when you walk into that interview, you can show off your passion for the brand and how you can contribute to their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to The Body Shop. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios in-store, like boosting customer engagement or resolving conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to make a difference!
We think you need these skills to ace Store Manager Caledonia pk / Gretna Outlet
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for The Body Shop shine through. We want to see how much you care about our mission and values, so share your thoughts on ethical beauty and activism!
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles and team leadership. We love seeing how you've driven sales and created engaging customer experiences, so be specific about your achievements!
Be Authentic: We value authenticity, so don’t be afraid to show your true self in your application. Share your unique perspective and how it aligns with our brand's purpose – we’re all about keeping it real!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to connect and get to know you better!
How to prepare for a job interview at The Body Shop
✨Know the Brand Inside Out
Before your interview, dive deep into The Body Shop's history, values, and current campaigns. Understanding their commitment to ethical beauty and activism will show your genuine interest and alignment with their mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to inspire and develop others, as well as how you’ve driven sales and customer engagement in previous roles.
✨Be Data-Savvy
Familiarise yourself with key performance indicators (KPIs) relevant to retail. Be ready to discuss how you've used data to make informed decisions that positively impacted sales and team performance.
✨Embrace Flexibility and Collaboration
The Body Shop values teamwork and adaptability. Be prepared to discuss how you’ve worked collaboratively in a feedback culture and how you can adapt to meet the needs of both the team and customers.
