At a Glance
- Tasks: Engage with customers, share product knowledge, and promote ethical beauty.
- Company: The Body Shop, a pioneer in cruelty-free and ethical beauty.
- Benefits: 50% discount on products, freebies, and volunteer time for causes you care about.
- Other info: Opportunities for growth and inclusion in diverse networks.
- Why this job: Join a brand that empowers people and enriches the planet while being your authentic self.
- Qualifications: Passion for customer engagement and flexible availability for shifts.
The predicted salary is between 20000 - 25000 £ per year.
The Body Shop is proud to be pioneering cruelty‑free beauty every step of the way. We’re the original ethical beauty brand, empowering people and enriching our planet. Our activist roots remain a huge part of everything we do.
Your role in a nutshell: As part of our dedicated team of consultants, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins, and proactively engage with customers to experience a range that suits their preferences and lifestyle.
More about the role:
- Learn and understand our products – they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes.
- Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel good.
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
What we look for:
- Interest in connecting with customers to drive customer engagement.
- Open availability for evening, weekend, and holiday shifts.
What we offer:
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- 50% discount on regular product & 30% on Gifts.
- Freebies – when we launch new products, we want our teams to be the first to fall in love with them.
- Volunteer time so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- UN Uniform – we don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are – employees may join any/all of our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Customer Consultant in Ellesmere Port employer: The Body Shop
At The Body Shop, we pride ourselves on being an employer that champions ethical beauty and community empowerment. Our vibrant work culture encourages personal expression and inclusivity, offering comprehensive training and growth opportunities for our Customer Consultants. With generous employee discounts, volunteer time for causes you care about, and a commitment to making a positive impact, joining our team means being part of a movement that values both people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant in Ellesmere Port
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. This way, when you chat with customers, you can share your passion and knowledge, making those connections feel genuine.
✨Tip Number 2
Practice your customer engagement skills! Role-play with friends or family to get comfortable with recommending products based on different needs. The more you practice, the more natural it will feel when you're in the store.
✨Tip Number 3
Be ready to showcase your personality! The Body Shop values authenticity, so don’t be afraid to let your true self shine through during interviews. Share your own experiences with their products and how they resonate with you.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from The Body Shop.
We think you need these skills to ace Customer Consultant in Ellesmere Port
Some tips for your application 🫡
Show Your Passion:Let your love for ethical beauty shine through in your application. We want to see how you connect with our values and how you can inspire others to embrace cruelty-free products.
Be Authentic:We’re all about keeping it real, so don’t be afraid to show your true self. Share your unique experiences and perspectives that make you a great fit for our team.
Highlight Customer Engagement Skills:Since the role is all about connecting with customers, make sure to showcase any relevant experience you have in customer service or sales. We want to know how you can drive engagement and create memorable experiences.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining The Body Shop family!
How to prepare for a job interview at The Body Shop
✨Know Your Products
Before the interview, dive deep into The Body Shop's product range. Familiarise yourself with their natural ingredients and ethical sourcing practices. This knowledge will not only impress your interviewers but also show your genuine interest in the brand's philosophy.
✨Connect with the Brand's Values
Understand and resonate with The Body Shop's mission of being a force for good. Be prepared to discuss how you can contribute to their activist roots and community initiatives. Sharing personal experiences related to ethical beauty or activism can make a strong impact.
✨Engage in Role-Playing
Practice engaging with customers through role-playing scenarios. Think about how you would recommend products based on different customer needs. This will help you demonstrate your customer service skills and ability to connect with people during the interview.
✨Show Your Personality
The Body Shop values individuality, so don’t be afraid to let your personality shine through. Wear something that makes you feel good and be authentic in your responses. This will help you stand out and align with their inclusive culture.
