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- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty since 1976.
- Benefits: Flexible part-time hours, employee discounts, and a chance to make a difference.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
The predicted salary is between 10 - 12 £ per hour.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mold has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role: With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on‑hand to talk with customers every day. We take the time to learn our customer's needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts
Customer consultant 20 hour customer consultant Edinburgh St james employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer consultant 20 hour customer consultant Edinburgh St james
✨Tip Number 1
Get to know the company! Before your interview, dive into The Body Shop's values and mission. Show us that you’re not just another candidate but someone who genuinely resonates with our commitment to ethical beauty and community support.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to connect with customers. We want to see how you’d engage with them on the shop floor and make their experience memorable.
✨Tip Number 3
Be ready to share your passion for beauty! Whether it’s your favourite products or trends, let us know what excites you about the industry. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at The Body Shop. Don’t miss out on this opportunity!
We think you need these skills to ace Customer consultant 20 hour customer consultant Edinburgh St james
Some tips for your application 🫡
Show Your Passion: Let your love for beauty and retail shine through in your application. We want to see that you genuinely care about helping customers find the right products and that you're excited about The Body Shop's mission.
Tailor Your CV: Make sure your CV highlights relevant customer service experience and interpersonal skills. We’re looking for someone who can connect with our customers, so showcase any past roles where you've built rapport and provided exceptional service.
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your cover letter. Share why you resonate with our values and how you can contribute to our mission of being a force for good.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Body Shop
✨Know Your Products
Before the interview, take some time to familiarise yourself with The Body Shop's product range and their ethical sourcing practices. Being able to discuss specific products and how they align with the company's values will show your genuine interest and passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond to help a customer, as this will demonstrate your strong interpersonal skills and ability to build rapport.
✨Embrace the Brand's Values
The Body Shop is all about ethical beauty and making a positive impact. Be ready to discuss how you resonate with these values and how you can contribute to the company's mission. This will help you stand out as a candidate who truly aligns with their vision.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role or the company culture. This shows that you’re engaged and genuinely interested in being part of the team. Plus, it gives you a chance to assess if the company is the right fit for you too!