Your role in a nutshell
We are looking for a dynamic individual with existing digital expertise to drive the online development of our brand via our eCommerce platforms.
Working as part of a small team reporting directly into the Digital Trading Manager, you will provide business critical support to the eCommerce function and help to drive UK sales in a fast‑paced environment.
More about the role
- Ensure all new products and promotional launches are executed and merchandised in accordance with the marketing calendar and best practice online.
- Work closely with supply chain stakeholders to manage strong stock availability online.
- Collaborate with the customer marketing team to ensure timely sends of emails in line with product and promotional launches. Ensure featured products are in stock and the email calendar aligns with commercial opportunities.
- Regular reporting and analysis of digital performance against top line KPIs from a sales perspective. Identify customer funnel analytics, suggest improvements and discover opportunities for customer acquisition.
- Work with our web development agency to raise and resolve any bugs.
- Occasionally support our Customer Care manager monitoring and replying to customer queries during exceptionally busy/peak periods.
- Research online trends of our bestselling product categories and regularly report on key insights discovered.
- Support product launches and merchandising of non‑direct digital channels (e.g. Amazon, LookFantastic, etc.), providing support, new product content, imagery and assets.
- Day‑to‑day management of website content.
- Administrative or other marketing support to assist with the efficient running of the department, as and when required.
- Work closely with the finance team to keep purchase orders and invoices up to date.
- Support commercial, global and marketing stakeholders and provide commercially driven insights to support trade.
What we look for
As our ideal candidate, you will be:
- Highly commercial.
- Tenacious and self‑motivated with a ‘can do’ attitude.
- Results‑vs‑ego oriented.
- Proactive in problem solving (anticipate & prepare for every eventuality).
- Able to communicate clearly, diplomatically and professionally, both written and verbally.
Skills & Experience
- 2+ years digital commerce experience with demonstrable evidence of achieving business goals.
- Highly organised with strong project management skills and the ability to work to deadlines.
- Proven organisational skills, together with the ability to prioritise and adapt within a fast‑paced, dynamic environment.
- Hands‑on experience with Shopify Plus is desired and a clear benefit, but not essential. Other platform experience welcome.
- Positive attitude and willingness to support with additional ad‑hoc duties as they arise.
- Analytical with good organisational skills.
- Seeking to develop your knowledge base and skills.
Requirements
- Strong attention to detail.
- Clear focus and determination.
- Accountability and ownership of your work.
Benefits
As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us:
- 6% non‑contributory pension plan.
- 23 days holiday.
- 50% staff discount and access to product sample sales.
- Access to Perks at Work and our online shopping channel with exclusive deals & discounts.
- LOVE money to spend on your wellbeing and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Executive
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like The Body Shop are looking for when hiring for a Ecommerce Executive.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to The Body Shop for the Ecommerce Executive, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at The Body Shop as a Ecommerce Executive, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out The Body Shop’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Executive.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at The Body Shop, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with The Body Shop's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at The Body Shop. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at The Body Shop
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that The Body Shop uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at The Body Shop. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
