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- Tasks: Engage with customers, share product knowledge, and drive sales in a vibrant store environment.
- Company: Join The Body Shop, the original ethical beauty brand committed to positive change.
- Benefits: Enjoy a 50% discount on products, freebies, and volunteer time for causes you care about.
- Other info: Opportunities for growth and support for your unique identity in an inclusive workplace.
- Why this job: Be part of a team that empowers people and enriches the planet through cruelty-free beauty.
- Qualifications: Passion for customer engagement and open availability for flexible shifts.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell: As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
More about the role:
- Learn and understand our products - they’re packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes; we’re not just selling a skin care routine, we’re also helping communities build a better life.
- Learn our customer’s needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
What we look for:
- Interest in connecting with customers to drive customer engagement.
- Open availability for weekday, weekend, and holiday shifts. Please include your daily availability including any times/days you cannot work.
What we offer:
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Volunteer time so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- Uniform - We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Talent Drivers: Collaborative Skills, Personal Conduct, Commerciality, Purpose.
8hr Seasonal Colleague Customer Consultant in Dunfermline employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 8hr Seasonal Colleague Customer Consultant in Dunfermline
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. This way, when you chat with customers, you can share your passion and knowledge, making those connections even stronger.
✨Tip Number 2
Be proactive in engaging with customers. Don’t wait for them to come to you; approach them with a friendly smile and ask about their needs. Show them how The Body Shop’s products can fit into their lifestyle – it’s all about that personal touch!
✨Tip Number 3
Show your availability and flexibility! Make sure to highlight your open schedule when applying. The more available you are, the better your chances of landing that role, especially during busy seasons.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates right there, so keep an eye out for any new roles that pop up!
We think you need these skills to ace 8hr Seasonal Colleague Customer Consultant in Dunfermline
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for The Body Shop shine through! We love seeing candidates who are genuinely excited about our products and values. Share why you want to be part of our mission to empower people and enrich the planet.
Be Authentic: We’re all about keeping it real, so don’t be afraid to show your true self in your application. Use your own voice and style to express who you are and what makes you unique. Remember, we value individuality and want to see the real you!
Highlight Your Customer Skills: As a Customer Consultant, connecting with customers is key! Make sure to mention any previous experience you have in customer service or retail. Share specific examples of how you've engaged with customers and provided exceptional service – we want to know how you can help us create memorable experiences!
Check Your Availability: Don’t forget to include your availability in your application! We need to know when you can work, especially during weekdays, weekends, and holidays. Being clear about your schedule helps us find the best fit for our team and ensures we can support our customers effectively.
How to prepare for a job interview at The Body Shop
✨Know Your Products
Before the interview, dive deep into The Body Shop's product range and their ethical sourcing. Familiarise yourself with key ingredients and their benefits, as well as the brand's commitment to cruelty-free beauty. This knowledge will help you connect with customers and show your passion for the brand.
✨Show Your Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Think about times when you went above and beyond to meet a customer's needs or provided exceptional service. This will demonstrate your ability to connect with customers and drive engagement, which is crucial for the role.
✨Be Open About Your Availability
Since the role requires open availability for various shifts, be upfront about your schedule during the interview. Clearly communicate when you're available to work, including weekdays, weekends, and holidays. This transparency will help the hiring team see you as a flexible candidate.
✨Embrace The Body Shop's Values
Familiarise yourself with The Body Shop's mission and values, especially their focus on social and environmental impact. Be ready to discuss how you align with these values and how you can contribute to the brand's activist roots. Showing that you share their passion for making a difference will set you apart.