At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty since 1976.
- Benefits: Be part of a mission-driven brand with a focus on community and sustainability.
- Other info: Flexible shifts available, perfect for students looking to gain experience.
- Why this job: Empower customers with beauty advice while making a positive impact on the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
The predicted salary is between 24000 - 36000 £ per year.
The Body Shop was founded in 1976 with a vision of business as a force for good. We are proud to be pioneering cruelty-free beauty and empowering people while enriching our planet. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products and infamous campaigns.
The Body Shop is committed to generating positive economic, social, and environmental impact. We need someone who’s not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. You will demonstrate and uphold the values and vision of the company while ensuring adherence to company procedures and policies. You will perform opening and closing procedures for the store as per The Body Shop's operational standards.
More about the role: With over 2,000 exciting products designed to suit every customer's preference, our team is on-hand to talk with customers every day. We take the time to learn our customers' needs and recommend fantastic products that make them feel good. We offer products packed with natural ingredients, many sourced ethically using Community Trade programmes. When advising a customer on their skincare regime, we’re helping communities build a better life too.
As part of our dedicated team of Consultants, you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins, and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for both weekday and weekend shifts
Talent Drivers: Collaborative Skills, Personal Conduct, Commerciality, Purpose
Customer Consultant - Dundee employer: The Body Shop
The Body Shop is an exceptional employer that champions ethical beauty and empowers its employees to make a positive impact on the world. With a vibrant work culture rooted in activism and community engagement, team members in Dundee enjoy opportunities for personal growth while delivering outstanding customer service. The company values collaboration and encourages staff to embrace their passion for beauty, making it a rewarding place to work for those who want to contribute to meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - Dundee
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and mission. When you walk into that interview, you want to show them you’re not just another candidate – you’re a passionate advocate for their brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to connect with customers. Role-play with a friend or family member to get comfortable with engaging and advising on products.
✨Tip Number 3
Be ready to share your own experiences! Whether it’s a time you helped a friend find the perfect skincare product or how you’ve contributed to a team, have those stories at the ready to showcase your interpersonal skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and supporting The Body Shop’s mission.
We think you need these skills to ace Customer Consultant - Dundee
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for beauty and retail shine through! We want to see that you genuinely care about helping customers and making a positive impact.
Be Authentic:At The Body Shop, we value honesty and authenticity. Make sure your application reflects who you are and what you believe in. Don’t be afraid to share your personal experiences that align with our values!
Tailor Your Application:Take the time to customise your application for the Customer Consultant role. Highlight your customer service experience and how it relates to our mission of ethical beauty. We love seeing candidates who understand our brand!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Body Shop
✨Know The Body Shop's Values
Before your interview, take some time to really understand The Body Shop's mission and values. They’re all about ethical beauty and making a positive impact, so think about how your own values align with theirs. Be ready to share examples of how you’ve demonstrated similar principles in your previous roles.
✨Show Off Your Customer Service Skills
As a Customer Consultant, exceptional customer service is key. Prepare specific examples from your past experiences where you went above and beyond for a customer. Think about times when you resolved issues or created memorable experiences that made customers feel valued.
✨Be Product Savvy
Familiarise yourself with The Body Shop’s product range and their ethical sourcing practices. Being able to discuss the benefits of certain products or ingredients will show your genuine passion for beauty and retail. It’ll also help you connect with customers on a deeper level during the interview.
✨Demonstrate Your Interpersonal Skills
Strong interpersonal skills are crucial for this role. During the interview, focus on building rapport with your interviewer. Practice active listening and engage in a friendly conversation. This will not only showcase your communication skills but also reflect how you would interact with customers on the shop floor.
