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- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty and activism.
- Benefits: Flexible shifts, employee discounts, and a chance to make a positive impact.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong communication skills and a passion for beauty and retail.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
The Body Shop was founded in 1976 with a vision of business as a force for good. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand, empowering people and enriching our planet. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products and infamous campaigns.
The Body Shop is committed to generating positive economic, social, and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures and policies.
More about the role: With over 2,000 exciting products designed to suit every customer's preference, our team is on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel good. We offer products packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes. When we advise a customer on their skincare regime, we’re helping communities build a better life too.
As part of our dedicated team of Consultants, you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins, and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts
Talent Drivers: Collaborative Skills, Personal Conduct, Commerciality, Purpose
Customer Consultant - Dudley employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Dudley
✨Tip Number 1
Get to know The Body Shop's values and mission inside out. When you walk into that interview, show us how your passion for ethical beauty aligns with our vision. We love it when candidates can connect their personal beliefs with what we stand for!
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to simulate real-life scenarios. We want to see how you handle different customer interactions, so being prepared will give you the edge.
✨Tip Number 3
Don’t just wait for the job to come to you – be proactive! Visit our store, engage with our products, and chat with our team. This shows initiative and gives you a chance to learn more about what we do, which is super impressive in an interview.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team and making a difference in the beauty industry.
We think you need these skills to ace Customer Consultant - Dudley
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and ethical products shine through. We want to see that you genuinely care about what we do at The Body Shop and how you can contribute to our mission.
Be Personable: Remember, this role is all about connecting with customers! Use a friendly tone in your application and share any relevant customer service experiences. We’re looking for someone who can build rapport and make our customers feel valued.
Highlight Your Skills: Make sure to showcase your strong interpersonal skills and ability to communicate effectively. We want to know how you’ve used these skills in past roles, so don’t hold back on those examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Body Shop
✨Know The Brand Inside Out
Before your interview, dive deep into The Body Shop's history, values, and product range. Understand their commitment to cruelty-free beauty and ethical sourcing. This knowledge will not only impress the interviewers but also help you align your answers with the company's mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to connect with customers and uphold the brand's values.
✨Be Ready to Discuss Trends
Stay updated on current beauty trends and how they relate to The Body Shop's offerings. Be prepared to discuss how you would engage customers with these trends and recommend products that suit their needs. This shows your passion for the industry and your proactive approach.
✨Emphasise Teamwork and Collaboration
The Body Shop values collaboration, so be ready to talk about your experience working in teams. Share specific instances where you contributed to a team goal or supported a colleague. Highlighting your collaborative skills will show that you're a great fit for their team-oriented culture.
