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- Tasks: Support the management team by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive change.
- Benefits: Enjoy flexible hours, a vibrant work culture, and the chance to make a real impact.
- Why this job: Be part of a brand that empowers communities and promotes ethical beauty while having fun at work.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience is a plus.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
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Location:
Kingston-Upon-Thames, KTT, GB, KT1 1RB
Full Time/Part Time: Part-Time
Contract Type: Regular/Permanent
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer\’s preference, there\’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic productsthat make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we\’re not just selling them an ideal, we\’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a rangethat suits their preferencesand lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and theretail industry
- Open availability for evening, weekend, and holiday shifts.
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Customer Consultant (Key Holder) employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant (Key Holder)
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions with the team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in the past. Think about times when you went above and beyond to meet a customer's needs.
✨Tip Number 3
Be ready to discuss your passion for beauty and retail. Share your favourite products from The Body Shop and explain why they resonate with you, demonstrating your genuine interest in the brand.
✨Tip Number 4
Prepare to highlight your flexibility regarding working hours. Since the role requires open availability for evenings and weekends, showing that you're adaptable will make you a more attractive candidate.
We think you need these skills to ace Customer Consultant (Key Holder)
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's values and mission. Highlight your alignment with their commitment to ethical beauty and community trade in your application.
Tailor Your CV: Ensure your CV reflects relevant customer service experience and interpersonal skills. Use specific examples that demonstrate your ability to engage with customers and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and retail. Mention how your personal values align with The Body Shop’s ethos and how you can contribute to their mission.
Showcase Your Availability: Clearly state your availability for evening, weekend, and holiday shifts in your application. This shows your flexibility and willingness to meet the store's needs.
How to prepare for a job interview at The Body Shop
✨Show Your Passion for Ethical Beauty
Make sure to express your genuine interest in The Body Shop's mission and values. Talk about why ethical beauty matters to you and how it aligns with your personal beliefs. This will demonstrate that you're not just looking for any job, but that you truly care about the brand.
✨Highlight Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Discuss how you built rapport with customers and resolved any issues they faced. This will show that you have the interpersonal skills needed for the role.
✨Know the Products Inside Out
Familiarise yourself with The Body Shop's product range and their ethical sourcing practices. Being able to discuss specific products and their benefits during the interview will impress the hiring team and show that you're proactive and knowledgeable.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various customer scenarios. Think about situations where you might need to recommend products or deal with difficult customers. Practising these responses will help you feel more confident during the interview.
