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- Tasks: Support store management by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive change.
- Benefits: Enjoy flexible shifts, a vibrant team culture, and the chance to make a real impact.
- Why this job: Be part of a brand that empowers communities and promotes ethical beauty while having fun.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience is a plus.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
The predicted salary is between 24000 - 36000 £ per year.
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that\’s us. Over 40 years later, we\’re proud to be pioneering cruelty-free beauty every step of the way. We\’re the original ethical beauty brand. We\’ve got a thing for empowering people and enriching our planet. We\’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We\’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We\’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who\’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer\’s preference, there\’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer\’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we\’re not just selling them an ideal, we\’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers
Collaborative Skills
Personal Conduct
Commerciality
Purpose #J-18808-Ljbffr
Customer Consultant FTC employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant FTC
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions with customers and show that you align with their vision.
✨Tip Number 2
Brush up on your product knowledge! Knowing the ins and outs of The Body Shop's extensive range will enable you to provide tailored recommendations to customers, enhancing their shopping experience and demonstrating your expertise.
✨Tip Number 3
Practice your interpersonal skills by engaging with friends or family in a retail-like setting. This will help you build confidence in communicating effectively and listening to customer needs, which is crucial for a customer consultant role.
✨Tip Number 4
Be prepared to showcase your passion for beauty and retail during any interviews or informal chats. Sharing personal experiences or stories about how beauty products have positively impacted your life can resonate well with the hiring team.
We think you need these skills to ace Customer Consultant FTC
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand The Body Shop's mission and values. Highlight your alignment with their commitment to ethical beauty and community support in your application.
Tailor Your CV: Make sure your CV reflects relevant customer service experience and interpersonal skills. Use specific examples that demonstrate your ability to engage with customers and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and retail. Mention how your personal values align with The Body Shop’s ethos and how you can contribute to their mission of making a positive impact.
Showcase Your Availability: In your application, clearly state your availability for evening, weekend, and holiday shifts. This shows your flexibility and willingness to meet the needs of the store.
How to prepare for a job interview at The Body Shop
✨Show Your Passion for Ethical Beauty
Make sure to express your genuine interest in The Body Shop's mission and values. Talk about why ethical beauty matters to you and how it aligns with your personal beliefs. This will demonstrate that you're not just looking for a job, but that you truly care about the brand.
✨Highlight Your Customer Service Experience
Prepare examples from your past roles where you provided exceptional customer service. Discuss specific situations where you went above and beyond to meet a customer's needs, as this is crucial for the role of a customer consultant.
✨Demonstrate Strong Interpersonal Skills
During the interview, focus on showcasing your ability to build rapport with others. Use active listening techniques and engage with the interviewer by asking thoughtful questions. This will reflect your capability to connect with customers effectively.
✨Be Ready to Discuss Product Knowledge
Familiarise yourself with The Body Shop's product range and their ethical sourcing practices. Be prepared to discuss how you would recommend products based on customer preferences, showing that you can provide tailored advice and enhance the customer experience.
