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- Tasks: Support the management team by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive impact.
- Benefits: Enjoy flexible shifts, a vibrant work culture, and the chance to make a difference.
- Why this job: Be part of a brand that empowers communities and stands up for ethical practices.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience preferred.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever.
Your role in a nutshell: To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role: With over 2,000 exciting products designed to suit every customer's preference, there’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we’re not just selling them an ideal, we’re actually helping communities build a better life too. As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Customer Consultant FTC 12h employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant FTC 12h
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions, showing that you share their passion.
✨Tip Number 2
Brush up on your product knowledge. Knowing the ins and outs of their product range, including ingredients and benefits, will enable you to provide exceptional customer service and recommendations that resonate with customers.
✨Tip Number 3
Practice your interpersonal skills. Engage in conversations with friends or family about beauty products to enhance your ability to listen and respond effectively, which is crucial for building rapport with customers.
✨Tip Number 4
Be prepared to demonstrate your flexibility. Since the role requires open availability for various shifts, showcasing your willingness to work evenings, weekends, and holidays can set you apart from other candidates.
We think you need these skills to ace Customer Consultant FTC 12h
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand The Body Shop's mission and values. Highlight your alignment with their commitment to ethical beauty and community support in your application.
Tailor Your CV: Make sure your CV reflects relevant customer service experience and interpersonal skills. Use specific examples that demonstrate your ability to engage with customers and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and the retail industry. Mention how your personal values align with The Body Shop’s ethos and how you can contribute to their mission.
Showcase Your Availability: Clearly state your availability for evening, weekend, and holiday shifts in your application. This shows your flexibility and willingness to meet the needs of the store.
How to prepare for a job interview at The Body Shop
✨Show Your Passion for Beauty
Make sure to express your genuine interest in beauty products and the retail industry during the interview. Share any personal experiences or stories that highlight your enthusiasm for ethical beauty and how it aligns with The Body Shop's values.
✨Demonstrate Strong Interpersonal Skills
Prepare to showcase your ability to build rapport with customers. Think of examples from your past experiences where you successfully engaged with customers, resolved their issues, or provided exceptional service.
✨Know the Brand Inside Out
Familiarise yourself with The Body Shop's history, values, and product range. Be ready to discuss specific products and their ethical sourcing, as well as how they contribute to community welfare. This will show your commitment to the brand.
✨Be Ready for Scenario Questions
Anticipate questions that may ask how you would handle specific customer situations. Think about how you would provide exceptional service, recommend products, or deal with difficult customers while upholding the company's values.
