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For Companies At a Glance
- Tasks: Engage with customers, provide product insights, and drive sales through exceptional service.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices since 1976.
- Benefits: Enjoy a 50% discount on products, free samples, and volunteer time for causes you care about.
- Why this job: Be part of a brand that empowers communities and promotes sustainability while expressing your individuality.
- Qualifications: A passion for customer engagement and flexible availability for various shifts is essential.
- Other info: Embrace your style with our unique Green Apron and join our inclusive networks.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell: As part of our dedicated team of consultants, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
More about the role:
- Learn and understand our products - they’re packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes.
- Learn our customer’s needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
What we look for:
- Interest in connecting with customers to drive customer engagement.
- Open availability for evening, weekend, and holiday shifts.
What we offer:
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Volunteer time so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- (UN) Uniform - We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Talent Drivers: Collaborative Skills, Personal Conduct, Commerciality, Purpose.
Customer Consultant 8hrs employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant 8hrs
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Engage with the products before your interview. Try out a few items from their range, especially those that are vegetarian or vegan, so you can share your personal experiences and recommendations with customers.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in the past. Highlight any experience you have in retail or hospitality where you made a positive impact on customer satisfaction.
✨Tip Number 4
Be ready to discuss your availability and flexibility. Since the role requires open availability for evenings, weekends, and holidays, demonstrating your willingness to work these shifts can set you apart from other candidates.
We think you need these skills to ace Customer Consultant 8hrs
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand The Body Shop's values and mission. Familiarise yourself with their commitment to ethical beauty and community trade. This will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience or roles where you've engaged with customers. Mention specific examples of how you've provided exceptional service or contributed to a positive customer experience.
Show Your Passion: Express your enthusiasm for The Body Shop's products and philosophy in your application. Share why you are passionate about cruelty-free beauty and how you can contribute to their mission of making a positive impact.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Consultant role. Use keywords from the job description, such as 'collaborative skills' and 'customer engagement', to demonstrate that you are a perfect fit for the position.
How to prepare for a job interview at The Body Shop
✨Know the Brand's Values
Before your interview, make sure you understand The Body Shop's commitment to ethical beauty and community trade. Familiarise yourself with their history and how they empower people and enrich the planet. This will show your genuine interest in the brand and its mission.
✨Engage with Product Knowledge
Be prepared to discuss The Body Shop's products, especially their natural ingredients and vegetarian/vegan options. Demonstrating knowledge about the products will help you connect with customers and show that you're ready to provide insightful recommendations.
✨Show Your Passion for Customer Engagement
Highlight your enthusiasm for connecting with customers during the interview. Share examples of how you've successfully engaged with customers in the past, as this role requires a strong focus on customer service and building relationships.
✨Embrace Flexibility
Since the role requires open availability for evening, weekend, and holiday shifts, be honest about your schedule and willingness to adapt. This shows your commitment to being a reliable team member and your readiness to support the store's needs.
