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- Tasks: Support the management team by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive impact.
- Benefits: Enjoy a vibrant work culture, flexible shifts, and the chance to make a difference.
- Why this job: Be part of a brand that empowers communities and promotes ethical beauty.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience preferred.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
The predicted salary is between 24000 - 36000 £ per year.
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that\’s us. Over 40 years later, we\’re proud to be pioneering cruelty-free beauty every step of the way. We\’re the original ethical beauty brand. We\’ve got a thing for empowering people and enriching our planet. We\’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We\’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We\’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who\’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer\’s preference, there\’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer\’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we\’re not just selling them an ideal, we\’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers
Collaborative Skills
Personal Conduct
Commerciality
Purpose #J-18808-Ljbffr
Customer Consultant employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions with the team.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you feel more confident in providing exceptional service, which is crucial for this role.
✨Tip Number 3
Stay updated on current beauty trends and products, especially those offered by The Body Shop. This knowledge will enable you to provide informed recommendations and demonstrate your passion for the industry.
✨Tip Number 4
Be prepared to showcase your interpersonal skills during any interviews or assessments. Think of examples from your past experiences where you've successfully built rapport with customers or worked collaboratively in a team.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's values and mission. Highlight your alignment with their commitment to ethical beauty and community trade in your application.
Tailor Your CV: Emphasise your customer service experience and interpersonal skills. Use specific examples that demonstrate how you've successfully engaged with customers in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and retail. Mention any relevant experiences that reflect your ability to provide exceptional customer service and your enthusiasm for The Body Shop's products.
Showcase Your Availability: Clearly state your availability for evening, weekend, and holiday shifts in your application. This shows your flexibility and willingness to meet the needs of the store.
How to prepare for a job interview at The Body Shop
✨Show Your Passion for Beauty
Make sure to express your genuine interest in beauty products and the retail industry during the interview. Share any personal experiences or stories that highlight your enthusiasm for ethical beauty and how it aligns with The Body Shop's values.
✨Demonstrate Strong Interpersonal Skills
Prepare to showcase your ability to build rapport with customers. Think of examples from previous roles where you successfully engaged with customers, resolved issues, or provided exceptional service. This will illustrate your customer service experience effectively.
✨Know the Brand Inside Out
Familiarise yourself with The Body Shop's history, values, and product range. Be ready to discuss their commitment to cruelty-free and ethically sourced products, as well as any recent campaigns. This knowledge will show your dedication and alignment with the company's mission.
✨Be Ready for Scenario Questions
Anticipate questions that may ask how you would handle specific customer situations. Practice responses that demonstrate your problem-solving skills and ability to provide tailored recommendations based on customer needs, reflecting the role's focus on exceptional service.
