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- Tasks: Engage with customers, provide product insights, and drive sales through exceptional service.
- Company: Join The Body Shop, a pioneer in ethical beauty and community empowerment since 1976.
- Benefits: Enjoy a 50% discount on products, freebies, volunteer time, and a unique dress code.
- Why this job: Be part of a brand that values activism, inclusivity, and personal growth while making a positive impact.
- Qualifications: A passion for customer engagement and open availability for flexible shifts is essential.
- Other info: Opportunities to connect with local causes and join inclusion networks are available.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell: As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
More about the role:
- Learn and understand our products - they’re packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes.
- Learn our customer’s needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
What we look for:
- Interest in connecting with customers to drive customer engagement.
- Open availability for evening, weekend, and holiday shifts.
What we offer:
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Volunteer time so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Customer Consultant - 8 hours Harrogate employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - 8 hours Harrogate
✨Tip Number 1
Familiarise yourself with The Body Shop's products and their ethical sourcing. Understanding the origins and benefits of the ingredients will help you connect with customers and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your customer engagement skills during any interactions. Whether it's through networking or informal chats, express your enthusiasm for helping others find products that suit their needs and lifestyle.
✨Tip Number 3
Be prepared to discuss your availability for flexible shifts. Highlighting your willingness to work evenings, weekends, and holidays can set you apart as a dedicated candidate ready to meet the store's needs.
✨Tip Number 4
Engage with The Body Shop's community initiatives. Showing your interest in local activism and how you can contribute to the brand's mission will resonate well with the hiring team and demonstrate your alignment with their values.
We think you need these skills to ace Customer Consultant - 8 hours Harrogate
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's values and mission. Highlight your alignment with their commitment to ethical beauty and community support in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and any previous roles that demonstrate your ability to engage with customers effectively. Use keywords from the job description to catch their attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty products and customer engagement. Mention specific examples of how you've provided exceptional service in the past and how you can contribute to The Body Shop's mission.
Showcase Your Availability: Clearly state your availability for evening, weekend, and holiday shifts in your application. This shows your flexibility and willingness to meet the company's needs.
How to prepare for a job interview at The Body Shop
✨Know the Brand's Values
Before your interview, make sure you understand The Body Shop's commitment to ethical beauty and community trade. Familiarise yourself with their history and how they empower people and enrich the planet. This will show your genuine interest in the brand.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to listen to their needs and provide tailored recommendations, especially regarding vegetarian and vegan products.
✨Show Your Passion for Sustainability
The Body Shop is all about making a positive impact. Be ready to discuss why sustainability matters to you and how you can contribute to their mission. This could include personal experiences or initiatives you've been involved in.
✨Be Yourself
The Body Shop values individuality, so don’t be afraid to express your personality during the interview. Wear something that makes you feel good and be authentic in your responses. They want to see the real you!
