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- Tasks: Support the management team by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive impact.
- Benefits: Enjoy flexible shifts, a vibrant work culture, and the chance to make a difference.
- Why this job: Be part of a brand that empowers communities and promotes ethical beauty.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience preferred.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
The predicted salary is between 24000 - 36000 £ per year.
The Body Shop was founded in 1976 with a vision of business as a force for good. Over 40 years later, we are proud to be pioneering cruelty-free beauty every step of the way. We are the original ethical beauty brand, focused on empowering people and enriching our planet.
The Body Shop is committed to generating positive economic, social, and environmental impact. We are fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who is not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures and policies.
More about the role: With over 2,000 exciting products designed to suit every customer's preference, our team is on-hand to talk with customers every day. We take the time to learn our customers' needs and recommend fantastic products that make them feel good. Our products are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes.
As part of our dedicated team of Consultants, you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn about the products, their origins, and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts
Talent Drivers:
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
Customer Consultant employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions with the team.
✨Tip Number 2
Brush up on your product knowledge. Knowing the origins and benefits of The Body Shop's products will enable you to engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 3
Practice your interpersonal skills. Since building rapport with customers is crucial, consider role-playing scenarios with friends or family to enhance your communication and listening abilities.
✨Tip Number 4
Be prepared to discuss your availability. The Body Shop values flexibility, so showing that you're open to evening, weekend, and holiday shifts can set you apart from other candidates.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's values and mission. Highlight your alignment with their commitment to ethical beauty and community trade in your application.
Showcase Customer Service Experience: Emphasise any previous customer service roles you've held. Provide specific examples of how you built rapport with customers and delivered exceptional service.
Express Your Passion: Convey your genuine interest in beauty and retail. Share personal experiences or insights that demonstrate your enthusiasm for the industry and how it aligns with The Body Shop's philosophy.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and qualities mentioned in the job description. Use keywords from the listing to ensure your application stands out.
How to prepare for a job interview at The Body Shop
✨Show Your Passion for Beauty
Make sure to express your genuine interest in beauty products and the retail industry during the interview. Share any personal experiences or knowledge about The Body Shop's products and their ethical sourcing, as this will demonstrate your alignment with the company's values.
✨Highlight Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Discuss how you built rapport with customers and addressed their needs, as this is crucial for a role that focuses on delivering outstanding service on the shop floor.
✨Demonstrate Strong Communication Skills
Practice active listening and clear communication. During the interview, show that you can effectively engage with others by asking thoughtful questions and responding to prompts in a way that reflects your understanding of the role and the company.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer situations. Prepare for scenario-based questions that assess your problem-solving abilities and your approach to providing solutions that align with The Body Shop's mission and values.
