At a Glance
- Tasks: Engage with customers, share product knowledge, and drive sales through exceptional service.
- Company: Join The Body Shop, a pioneer in ethical beauty and community empowerment.
- Benefits: 50% discount on products, freebies, volunteer time, and growth opportunities.
- Other info: Embrace your individuality with our unique dress code and join our inclusive networks.
- Why this job: Be part of a brand that stands for good and connects with customers meaningfully.
- Qualifications: Passion for customer engagement and flexible availability for shifts.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The Body Shop was founded in 1976 with a vision of "Business as a force for good". Over 40 years later we proudly pioneer cruelty‑free beauty, empower people, enrich our planet, and stay true to our activist roots. We are committed to generating positive economic, social and environmental impact and are looking for team members who are not afraid to mix things up.
Your role in a nutshell
As part of our dedicated team of consultants you will offer advice to customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins, and proactively engage with customers to help them find the range that suits their preferences and lifestyle.
More about the role
- Learn and understand our products – they are packed with natural ingredients ethically sourced using Community Trade programmes, and we help communities build a better life.
- Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
- Support the store management team in driving sales and profit through the delivery of exceptional customer service.
What we look for
- Interest in connecting with customers to drive customer engagement.
- Open availability for evening, weekend, and holiday shifts.
What we offer
- Comprehensive onboarding in your new position.
- Training hours for you and your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies – when we launch new products, we want our Teams to be the first to fall in love with them.
- Volunteer time so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- (UN) Uniform – We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Customer Consultant in Leicester employer: The Body Shop
The Body Shop International Limited is an exceptional employer that champions ethical beauty and social activism, making it a meaningful place to work. With a strong commitment to employee growth, comprehensive training, and a vibrant work culture that celebrates individuality, team members enjoy unique benefits such as generous product discounts, volunteer time for causes they care about, and opportunities to engage with local communities. Join us in our mission to create positive change while being part of a supportive and inclusive team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant in Leicester
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. This way, when you chat with customers, you can share your passion and knowledge, making those connections that really matter.
✨Tip Number 2
Be proactive! Don’t just wait for customers to approach you; engage them in conversation. Ask questions about their preferences and share recommendations based on what you’ve learned. It’s all about creating that personal touch!
✨Tip Number 3
Show your enthusiasm for the brand! When you’re genuinely excited about The Body Shop’s mission and products, it’ll shine through in your interactions. Customers love to see that passion, and it can make all the difference in their shopping experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities to join our amazing team and be part of something truly special.
We think you need these skills to ace Customer Consultant in Leicester
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for ethical beauty and connecting with customers.
Know Your Stuff:Take some time to learn about The Body Shop’s products and philosophy. Mentioning specific products or initiatives in your application can really show us that you’re genuinely interested and ready to engage with our customers.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Consultant. We love seeing how you can contribute to our mission of being a force for good!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at The Body Shop
✨Know Your Products
Before the interview, take some time to learn about The Body Shop's products and their ethical sourcing. Familiarise yourself with the ingredients and the stories behind them. This will not only impress your interviewers but also show that you share their passion for cruelty-free beauty.
✨Show Your Customer Engagement Skills
Think of examples from your past experiences where you've successfully engaged with customers. Be ready to discuss how you can connect with customers and understand their needs, as this is crucial for a Customer Consultant role. Highlight any relevant experience in retail or customer service.
✨Embrace The Body Shop's Values
The Body Shop is all about activism and making a positive impact. During your interview, express your alignment with their values. Share your thoughts on ethical beauty and how you can contribute to their mission of empowering people and enriching the planet.
✨Be Yourself
The Body Shop encourages individuality, so don’t be afraid to let your personality shine through. Dress in a way that makes you feel good and be authentic in your responses. This will help you connect with the interviewers and demonstrate that you would fit well within their inclusive culture.
