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For Companies At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty since 1976.
- Benefits: Gain experience in a vibrant retail environment with flexible shifts.
- Why this job: Empower customers with cruelty-free products while making a positive impact.
- Qualifications: Strong interpersonal skills and a passion for beauty are essential.
- Other info: Be part of a dedicated team that values community and sustainability.
The predicted salary is between 24000 - 36000 £ per year.
Overview
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good — that\’s us. Over 40 years later, we\’re proud to be pioneering cruelty-free beauty every step of the way. We\’re the original ethical beauty brand. We\’ve got a thing for empowering people and enriching our planet. We\’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We\’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We\’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who\’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer’s preference, there\’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer\’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes — so when we advise a customer on their skincare regime, we\’re not just selling them an ideal, we\’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
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Locations
Customer Consultant employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. When you walk into that interview, you want to show them you’re not just another candidate – you’re a passionate advocate for their mission.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to nail down how you’d engage with customers. Remember, it’s all about building rapport and showing genuine interest in what they need – that’s what makes a great Customer Consultant.
✨Tip Number 3
Be ready to share your own experiences! Think of times when you’ve provided exceptional customer service or solved a problem creatively. These stories will help you stand out and show that you can embody The Body Shop’s values in real-life situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of ethical beauty.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Show Your Passion: Let your love for beauty and customer service shine through in your application. We want to see how you connect with our values and how you can bring that passion to The Body Shop.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service. We’re looking for those strong interpersonal skills, so don’t be shy about showcasing your achievements in this area!
Craft a Personal Cover Letter: Your cover letter is your chance to tell us why you want to join our team. Share your thoughts on ethical beauty and how you can contribute to our mission. Keep it genuine and personal!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Body Shop
✨Know Your Products
Before the interview, take some time to familiarise yourself with The Body Shop's product range and their ethical sourcing practices. Being able to discuss specific products and their benefits will show your genuine passion for beauty and the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you built rapport with customers and resolved any issues. This will demonstrate your strong interpersonal skills and ability to communicate effectively.
✨Embrace the Brand Values
Understand The Body Shop's mission of being a force for good and how they empower communities. Be ready to discuss how you align with these values and how you can contribute to the company's vision during your interview.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview where you might need to engage with a 'customer'. Practice how you would recommend products based on different customer needs, showcasing your proactive engagement and knowledge of the brand.
