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For Companies At a Glance
- Tasks: Engage with customers, share product knowledge, and drive sales through exceptional service.
- Company: Join The Body Shop, a pioneer in ethical beauty and community empowerment.
- Benefits: 50% discount on products, freebies, volunteer time, and growth opportunities.
- Why this job: Be part of a brand that stands for good and connects with customers meaningfully.
- Qualifications: Passion for customer engagement and flexible availability for shifts.
The predicted salary is between 24000 - 36000 £ per year.
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty‑free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
More about the role
- Learn and understand our products – they’re packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes, we’re not just selling a skin care routine, we’re also helping communities build a better life.
- Learn our customer’s needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
What we look for
- Interest in connecting with customers to drive customer engagement
- Open availability for evening, weekend, and holiday shifts.
What we offer
- Comprehensive onboarding in your new position
- Training hours for you & your team as needed
- A 50% discount on regular product & 30% on Gifts
- Freebies – when we launch new products, we want our Teams to be the first to fall in love with them
- Volunteer time so you can spend time with the causes that matter to you
- Ability to make connections with Community Partners to drive local activism
- (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
- Opportunities to grow within the Brand
- Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
Talent Drivers
Collaborative Skills Personal Conduct Commerciality Purpose
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Customer Consultant employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. This way, when you chat with the team, you can show your passion for ethical beauty and how you can contribute to their mission.
✨Tip Number 2
Practice your customer engagement skills! Think about how you would connect with customers and recommend products that suit their needs. Role-playing with a friend can help you feel more confident in real-life situations.
✨Tip Number 3
Be ready to showcase your personality! The Body Shop loves individuality, so don’t be afraid to express yourself during interviews. Share your unique experiences and how they align with the brand’s values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from The Body Shop, making it easier for us to stay connected.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for ethical beauty shine through! We want to see how much you care about our products and the impact they have on communities. Share your thoughts on why The Body Shop's mission resonates with you.
Be Authentic: We love it when applicants are genuine! Don’t be afraid to show your personality in your written application. Use your own voice and style to express who you are and what makes you unique. Remember, we’re all about keeping it real!
Highlight Customer Engagement Skills: As a Customer Consultant, connecting with customers is key. In your application, give examples of how you've engaged with customers in the past. Whether it's through previous jobs or personal experiences, show us how you can inspire and support our customers.
Apply Through Our Website: Make sure to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows that you’re keen to join our team at The Body Shop!
How to prepare for a job interview at The Body Shop
✨Know Your Products
Before the interview, dive deep into The Body Shop's product range. Familiarise yourself with the ingredients, their origins, and the ethical practices behind them. This knowledge will not only impress your interviewers but also show your genuine interest in the brand's philosophy.
✨Connect with the Brand's Values
Understand and embody The Body Shop's commitment to social and environmental impact. Be ready to discuss how you can contribute to their mission of being a force for good. Share personal experiences that align with their values to demonstrate your passion for ethical beauty.
✨Engage with Customer Scenarios
Prepare for role-play scenarios where you might need to advise customers. Think about how you would approach different customer needs and preferences. Show your ability to connect with customers and provide tailored recommendations from the extensive product range.
✨Show Your Flexibility
Since the role requires open availability, be upfront about your flexibility with shifts. Highlight any previous experience working varied hours, especially during evenings and weekends. This will reassure the interviewers that you're ready to meet the demands of the job.