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For Companies At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty and activism.
- Benefits: Flexible shifts, employee discounts, and a chance to make a positive impact.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
- Other info: Dynamic environment with opportunities to learn about ethical products.
The predicted salary is between 24000 - 36000 £ per year.
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty‑free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer\’s preference, there\’s a lot to choose from, so our team are on‑hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we\’re not just selling them an ideal, we\’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
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Customer Consultant employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. When you chat with customers or during interviews, showing that you genuinely understand and care about the brand will set you apart.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to boost your confidence in engaging with customers. Remember, it’s all about building rapport and making them feel valued – that’s what The Body Shop is all about!
✨Tip Number 3
Don’t just wait for job openings; be proactive! Reach out to The Body Shop directly through our website. Show your enthusiasm and let us know why you’d be a great fit for the team. A little initiative goes a long way!
✨Tip Number 4
Be ready to share your passion for ethical beauty! During interviews, talk about why cruelty-free and sustainable products matter to you. This aligns perfectly with The Body Shop’s mission and shows you’re on the same wavelength as us.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and ethical products shine through. We want to see that you genuinely care about what we do at The Body Shop and how our values align with yours.
Be Personable: Use a friendly tone in your application. Remember, we're all about building relationships with our customers, so showing off your interpersonal skills right from the start will definitely catch our eye!
Highlight Relevant Experience: If you've got any customer service experience, make sure to mention it! We’re looking for someone who can connect with our customers and provide exceptional service, so share any stories that showcase your skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our amazing team at The Body Shop.
How to prepare for a job interview at The Body Shop
✨Know the Brand Inside Out
Before your interview, dive deep into The Body Shop's history, values, and product range. Understand their commitment to ethical beauty and how they empower communities. This knowledge will not only impress your interviewers but also help you align your answers with the company's mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your strong interpersonal skills and ability to connect with customers, which is crucial for the role.
✨Be Passionate About Beauty
Express your genuine passion for beauty and the retail industry during the interview. Share what beauty means to you and how it impacts people's lives. This enthusiasm will resonate with the interviewers and show that you're not just looking for a job, but are truly invested in the brand and its philosophy.
✨Prepare Questions That Matter
Think of insightful questions to ask your interviewers about The Body Shop's future initiatives, community trade programmes, or product launches. This shows that you're engaged and interested in being part of their mission, plus it gives you a chance to learn more about the company culture.
