Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices.
- Benefits: Flexible shifts, employee discounts, and a chance to make a positive impact.
- Why this job: Be part of a brand that empowers communities and promotes ethical beauty.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
- Other info: Dynamic work environment with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty‑free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer’s preference, there’s a lot to choose from, so our team are on‑hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we’re not just selling them an ideal, we’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers
Collaborative Skills Personal Conduct Commerciality Purpose
#J-18808-Ljbffr
Customer Consultant employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. When you walk into that interview, you want to show them you’re not just another candidate – you’re a passionate advocate for their mission.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to nail down how you’d engage with customers. Remember, it’s all about building rapport and making connections, so show off your personality and genuine passion for beauty.
✨Tip Number 3
Don’t just sit back and wait for the job to come to you. Get proactive! Visit local stores, chat with current employees, and soak up the atmosphere. This will give you insights that can really set you apart in interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be able to showcase your enthusiasm for The Body Shop right from the start. Let’s get you on board!
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and customer service shine through. We want to see that you genuinely care about helping customers find the right products and that you resonate with our values of ethical beauty.
Be Authentic: Don’t be afraid to show your true self in your application. We appreciate honesty and authenticity, so share your unique experiences and how they align with our mission at The Body Shop. Remember, we’re all about keeping it real!
Tailor Your Application: Make sure to customise your application to reflect the specific role of Customer Consultant. Highlight any relevant experience you have in retail or customer service, and how you can contribute to our team’s success in delivering exceptional service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at The Body Shop
✨Know the Brand Inside Out
Before your interview, dive deep into The Body Shop's history, values, and product range. Understand their commitment to ethical beauty and how they empower communities. This knowledge will not only impress your interviewers but also help you align your answers with the company's mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your strong interpersonal skills and ability to connect with customers, which is crucial for a Customer Consultant role.
✨Be Ready to Engage
During the interview, be prepared to engage in a mock customer interaction. Practice how you would recommend products based on different customer needs. This will showcase your ability to communicate effectively and your genuine passion for beauty, which is key for this position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or future initiatives. This shows your enthusiasm for the role and helps you gauge if The Body Shop is the right fit for you. Plus, it’s a great way to leave a lasting impression!
