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- Tasks: Support store management by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive change.
- Benefits: Enjoy flexible shifts, a vibrant work culture, and the chance to make a real impact.
- Why this job: Be part of a team that empowers communities and promotes ethical beauty products.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience preferred.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
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When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer\’s preference, there\’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic productsthat make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we\’re not just selling them an ideal, we\’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a rangethat suits their preferencesand lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and theretail industry
- Open availability for evening, weekend, and holiday shifts.
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Customer Consultant 12hrs BX employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant 12hrs BX
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions with customers and show that you align with their vision.
✨Tip Number 2
Brush up on your product knowledge. Knowing the details about the various products, including their natural ingredients and ethical sourcing, will enable you to provide informed recommendations to customers, enhancing their shopping experience.
✨Tip Number 3
Practice your interpersonal skills. Since strong communication is key for this role, consider role-playing customer interactions with friends or family to build your confidence in engaging with customers and addressing their needs effectively.
✨Tip Number 4
Be prepared to demonstrate your passion for beauty and retail. During any interviews or informal chats, share your personal experiences with beauty products and how they have impacted your life, showing your genuine enthusiasm for the industry.
We think you need these skills to ace Customer Consultant 12hrs BX
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's values and mission. Highlight your alignment with their commitment to ethical beauty and community trade in your application.
Tailor Your CV: Ensure your CV reflects relevant customer service experience and interpersonal skills. Use specific examples that demonstrate your ability to engage with customers and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and retail. Mention how you can contribute to the store's success by driving sales and enhancing customer experiences.
Showcase Your Availability: Clearly state your availability for evening, weekend, and holiday shifts in your application. This shows your flexibility and willingness to meet the company's needs.
How to prepare for a job interview at The Body Shop
✨Show Your Passion for Ethical Beauty
Make sure to express your genuine interest in The Body Shop's mission and values. Talk about why ethical beauty matters to you and how it aligns with your personal beliefs. This will demonstrate that you're not just looking for a job, but that you truly care about the brand.
✨Highlight Your Customer Service Experience
Prepare examples from your past roles where you provided exceptional customer service. Discuss how you built rapport with customers and went above and beyond to meet their needs. This will show that you have the skills necessary to thrive in a customer consultant role.
✨Know the Products Inside Out
Familiarise yourself with The Body Shop's product range and their ethical sourcing practices. Be ready to discuss specific products and how they can benefit customers. This knowledge will help you stand out as a candidate who is prepared and enthusiastic about the role.
✨Demonstrate Strong Communication Skills
During the interview, focus on your ability to listen and communicate effectively. Practice active listening techniques and be prepared to answer questions clearly and concisely. Good communication is key in building relationships with customers and team members alike.
