Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty and positive impact.
- Benefits: Flexible shifts, employee discounts, and a chance to make a difference.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good — that\’s us. Over 40 years later, we\’re proud to be pioneering cruelty-free beauty every step of the way. We\’re the original ethical beauty brand. We\’ve got a thing for empowering people and enriching our planet. We\’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We\’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We\’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who\’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer’s preference, there\’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer\’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes — so when we advise a customer on their skincare regime, we\’re not just selling them an ideal, we\’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
#J-18808-Ljbffr
Customer Consultant employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and mission. When you walk into that interview, you want to show them you’re not just another candidate – you’re a passionate advocate for their brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to connect with customers. Role-play with a friend or family member to get comfortable with engaging and listening effectively.
✨Tip Number 3
Be ready to share your own experiences! Whether it’s a time you went above and beyond for a customer or how you handled a tricky situation, having real-life examples will make you stand out as a candidate who truly understands the retail environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen!
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and retail shine through! We want to see that you genuinely care about helping customers find the right products and that you resonate with our mission of ethical beauty.
Tailor Your Application: Make sure to customise your application to reflect the values and vision of The Body Shop. Highlight any relevant experience in customer service and how it aligns with our commitment to making a positive impact on the planet and communities.
Be Authentic: We appreciate honesty and authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique experiences and perspectives that make you a great fit for our team!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure you’re considered for the role!
How to prepare for a job interview at The Body Shop
✨Know Your Products
Before the interview, take some time to familiarise yourself with The Body Shop's product range and their ethical sourcing practices. Being able to discuss specific products and how they align with the company's values will show your genuine interest and passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond to help a customer, as this will demonstrate your strong interpersonal skills and ability to build rapport.
✨Embrace the Brand's Values
The Body Shop is all about being a force for good. Be ready to discuss how you resonate with their mission of ethical beauty and community support. Share any personal experiences or beliefs that align with their values to show you're a great cultural fit.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company. This could be about their latest campaigns or how they engage with customers. It shows your enthusiasm and that you've done your homework!
