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- Tasks: Support the team in driving sales and delivering exceptional customer service.
- Company: Join The Body Shop, a pioneer in ethical beauty and activism.
- Benefits: Flexible shifts, a vibrant work culture, and opportunities for personal growth.
- Why this job: Be part of a brand that stands for positive change and empowers people.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
- Other info: Open to evening, weekend, and holiday shifts for a dynamic experience.
The predicted salary is between 24000 - 36000 £ per year.
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When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer\’s preference, there\’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic productsthat make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we\’re not just selling them an ideal, we\’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a rangethat suits their preferencesand lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and theretail industry
- Open availability for evening, weekend, and holiday shifts.
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Customer Consultant employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Get to know The Body Shop's values and mission inside out. When you walk into that interview, show us how your passion for beauty and ethical practices aligns with our vision. We love it when candidates can connect their personal beliefs with our brand!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. We want to hear those stories during the interview, so be ready to share how you can create exceptional experiences on the shop floor.
✨Tip Number 3
Be prepared to discuss how you can contribute to our sales and profit goals. Show us your commerciality by sharing ideas on how to drive sales through exceptional service. We’re all about mixing things up, so don’t hold back!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and making a positive impact in the retail world.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and retail shine through! We want to see that you genuinely care about the industry and are excited about the chance to work with us at The Body Shop.
Be Personable: Remember, strong interpersonal skills are key! Use your application to showcase how you connect with people. Share examples of how you've built rapport with customers in the past – it’ll make you stand out!
Align with Our Values: We’re all about being a force for good, so make sure your application reflects our values. Talk about your commitment to ethical practices and how you can contribute to our mission of making a positive impact.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Body Shop
✨Know Your Stuff
Before the interview, dive deep into The Body Shop's history and values. Understand their commitment to cruelty-free beauty and ethical practices. This knowledge will not only impress your interviewers but also show that you genuinely align with their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your strong interpersonal skills and ability to build rapport.
✨Be Passionate About Beauty
Express your genuine passion for beauty and the retail industry during the interview. Share your favourite products or trends and how they inspire you. This enthusiasm can set you apart and show that you're not just looking for any job, but specifically want to be part of The Body Shop team.
✨Flexibility is Key
Since the role requires open availability for various shifts, be prepared to discuss your flexibility. Highlight your willingness to work evenings, weekends, and holidays. This shows that you're committed and ready to support the team whenever needed.
