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- Tasks: Support the management team by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive change.
- Benefits: Enjoy a vibrant work culture, flexible shifts, and the chance to make a real impact.
- Why this job: Be part of a brand that empowers communities and promotes ethical beauty practices.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience is a plus.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
The predicted salary is between 28800 - 42000 £ per year.
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that\’s us. Over 40 years later, we\’re proud to be pioneering cruelty-free beauty every step of the way. We\’re the original ethical beauty brand. We\’ve got a thing for empowering people and enriching our planet. We\’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our campaigns. We\’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We\’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who\’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer\’s preference, there\’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer\’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we\’re not just selling them an ideal, we\’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers
Collaborative Skills
Personal Conduct
Commerciality
Purpose #J-18808-Ljbffr
Customer Consultant employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions with customers and show that you're aligned with their vision.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail-like scenario. This will help you build confidence in communicating effectively and listening to customer needs, which is crucial for the Customer Consultant role.
✨Tip Number 3
Stay updated on beauty trends and product knowledge, especially regarding natural ingredients and ethical sourcing. This knowledge will empower you to provide expert advice and recommendations to customers, enhancing their shopping experience.
✨Tip Number 4
Be prepared to demonstrate your collaborative skills during the interview process. Think of examples where you've worked well in a team, as this will show that you can contribute positively to the store environment and support your colleagues.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's values and mission. Highlight your understanding of their commitment to ethical beauty and how it resonates with you in your application.
Showcase Customer Service Skills: Emphasise any previous customer service experience you have. Provide specific examples of how you've successfully engaged with customers and met their needs, as this is crucial for the role.
Express Your Passion: Convey your genuine passion for beauty and the retail industry in your cover letter. Discuss why you want to work for The Body Shop specifically and how you align with their activist roots.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are most relevant to the Customer Consultant role. Use keywords from the job description to ensure your application stands out.
How to prepare for a job interview at The Body Shop
✨Show Your Passion for Beauty
Make sure to express your genuine interest in beauty products and the retail industry during the interview. Share any personal experiences or stories that highlight your enthusiasm for ethical beauty and how it aligns with The Body Shop's values.
✨Demonstrate Strong Interpersonal Skills
Prepare to showcase your ability to build rapport with customers. Think of examples from previous roles where you provided exceptional customer service, and be ready to discuss how you effectively communicated and listened to customer needs.
✨Understand The Body Shop's Values
Familiarise yourself with The Body Shop's mission and values, especially their commitment to cruelty-free and ethically sourced products. Be prepared to discuss how you can contribute to their vision and uphold these principles in your role.
✨Be Ready for Scenario Questions
Anticipate questions that may ask how you would handle specific customer situations on the shop floor. Think about how you would engage with customers, recommend products, and resolve any issues while maintaining a positive shopping experience.
