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- Tasks: Support the management team by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive impact.
- Benefits: Enjoy flexible shifts, a vibrant work culture, and the chance to make a difference.
- Why this job: Be part of a brand that empowers communities and promotes ethical beauty.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience preferred.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
The predicted salary is between 28800 - 42000 £ per year.
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that\’s us. Over 40 years later, we\’re proud to be pioneering cruelty-free beauty every step of the way. We\’re the original ethical beauty brand. We\’ve got a thing for empowering people and enriching our planet. We\’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We\’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We\’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who\’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer\’s preference, there\’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer\’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we\’re not just selling them an ideal, we\’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers
Collaborative Skills
Personal Conduct
Commerciality
Purpose #J-18808-Ljbffr
Customer Consultant employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions, showing that you share their passion for making a positive impact.
✨Tip Number 2
Brush up on your product knowledge! Knowing the ins and outs of their product range, including ingredients and benefits, will enable you to provide exceptional customer service and recommendations that resonate with customers' needs.
✨Tip Number 3
Practice your interpersonal skills by engaging with friends or family in a retail-like setting. Role-playing different customer scenarios can help you become more comfortable in building rapport and effectively communicating with customers.
✨Tip Number 4
Be prepared to showcase your flexibility and availability. Since the role requires open availability for various shifts, demonstrating your willingness to work evenings, weekends, and holidays can set you apart from other candidates.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's values and mission. Highlight your understanding of their commitment to ethical beauty and how it resonates with you in your application.
Tailor Your CV: Make sure your CV reflects relevant customer service experience and interpersonal skills. Use specific examples that demonstrate your ability to engage with customers and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and retail. Mention any previous experiences that align with The Body Shop's ethos, and express your enthusiasm for contributing to their mission.
Showcase Your Availability: Clearly state your availability for evening, weekend, and holiday shifts in your application. This shows your flexibility and willingness to meet the needs of the store.
How to prepare for a job interview at The Body Shop
✨Show Your Passion for Beauty
Make sure to express your genuine interest in beauty products and the retail industry during the interview. Share any personal experiences or stories that highlight your enthusiasm for ethical beauty and how it aligns with The Body Shop's values.
✨Demonstrate Strong Interpersonal Skills
Prepare to showcase your ability to build rapport with customers. Think of examples from your past experiences where you successfully engaged with customers, listened to their needs, and provided exceptional service.
✨Know the Brand Inside Out
Familiarise yourself with The Body Shop's history, values, and product range. Be ready to discuss specific products and their ethical sourcing, as well as how they contribute to community trade programmes. This will show your commitment to the brand.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Prepare for scenarios where you might need to handle difficult customers or recommend products based on specific needs, demonstrating your ability to think on your feet.
