Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Join The Body Shop, the original ethical beauty brand with a mission for good.
- Benefits: Enjoy flexible hours, a supportive environment, and opportunities for personal growth.
- Why this job: Be part of a movement that empowers people and enriches the planet.
- Qualifications: Experience in customer service and a passion for beauty and retail.
- Other info: Dynamic role with a focus on teamwork and innovative ideas.
The predicted salary is between 28800 - 43200 £ per year.
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty‑free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit within the store through the supervision and coaching of customer consultants together with and in the absence of store management, demonstrating that as an individual and as a team member, you consistently deliver an exceptional customer experience whilst ensuring adherence to company procedures & policies in relation to protection of the brand and company assets and uphold the values and vision of The Body Shop.
More about the role:
- Customer Experience: As a Team Leader you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency and effectively handle customer concerns and share the feedback with store management as appropriate. You will creatively support maintenance of store lay‑out, inventory management and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with the store management. You will be a passionate ambassador of The Body Shop Campaigns.
- Delivery: As a Team Leader you understand the causes of sales trends, you use storytelling about our products to enhance customer experience. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Team Leaders should be able to operate multiple systems. Must be able to meet sales/performance targets and also assist store management in recruiting the right team. You will perform opening and closing procedures for the store as per The Body Shop's operational standards including the completion of all audit documentation.
- Teamwork and People Management: Our people are at the heart of everything we do. Our Team Leaders should be team players, be supportive of change and new ideas. Be able to assist the store management with training new staff. We’re looking for flexible and responsible role models who are capable of attracting and retaining people who reflect the brand.
What we look for:
- Experience working in customer service, have genuine passion for beauty and the retail industry.
- Ability to communicate and listen effectively and demonstrate operational skills.
- Strong interpersonal skills to build rapport with customers, and provide appropriate solutions to customer needs.
- A positive mindset with the willingness to develop.
- Ability to multitask, manage time and work flexible hours.
Team Leader in City of London employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in City of London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into The Body Shop's values and campaigns. Show us that you’re not just a fit for the role, but also for our mission of ethical beauty.
✨Tip Number 2
Practice your storytelling skills! When discussing your experience, weave in stories that highlight your customer service skills and how you've positively impacted sales. We love a good story!
✨Tip Number 3
Be ready to demonstrate your leadership style! Think about how you’ve coached or supported team members in the past. We want to see how you can inspire others to deliver exceptional customer experiences.
✨Tip Number 4
Don’t forget to ask questions! Show us your curiosity about the role and the team. It’s a great way to demonstrate your enthusiasm and commitment to being part of The Body Shop family.
We think you need these skills to ace Team Leader in City of London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and retail shine through! We want to see how your values align with ours at The Body Shop, so don’t hold back on sharing why you’re excited about this role.
Be Authentic: We’re all about keeping it real, so make sure your application reflects who you truly are. Use your own voice and style – we want to get to know the real you, not just a list of qualifications.
Highlight Your Experience: Don’t forget to showcase your customer service experience! Share specific examples of how you've gone above and beyond for customers, as this is key to demonstrating your fit for the Team Leader role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Body Shop
✨Know Your Stuff
Before the interview, dive deep into The Body Shop's values and campaigns. Familiarise yourself with their commitment to cruelty-free beauty and ethical practices. This will not only show your passion for the brand but also help you connect your experiences to their mission.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to coach and support others. Prepare examples from your past where you've successfully led a team or improved customer service. Highlight how you can inspire and motivate your colleagues to achieve exceptional results.
✨Be Ready to Discuss Sales Trends
Understand the basics of sales performance and be prepared to discuss how you would analyse trends in a retail environment. Think about how storytelling can enhance customer experience and be ready to share your ideas on how to drive sales while maintaining the brand's integrity.
✨Emphasise Your Interpersonal Skills
Strong relationship skills are key for this role. Be prepared to talk about how you've built rapport with customers and resolved conflicts in the past. Show that you can listen effectively and provide tailored solutions to meet customer needs, reflecting The Body Shop's commitment to exceptional service.
