At a Glance
- Tasks: Engage with customers, share product knowledge, and drive sales through exceptional service.
- Company: Join The Body Shop, a pioneer in ethical beauty and community empowerment.
- Benefits: 50% discount on products, volunteer time, and opportunities for personal growth.
- Other info: Enjoy a unique work culture that celebrates individuality and inclusivity.
- Why this job: Be part of a brand that stands for good and makes a real difference.
- Qualifications: Passion for customer engagement and open availability for flexible shifts.
The predicted salary is between 20000 - 25000 £ per year.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell: As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
More about the role:
- Learn and understand our products - they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes.
- Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
What we look for:
- Interest in connecting with customers to drive customer engagement.
- Open availability for evening, weekend, and holiday shifts.
What we offer:
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Volunteer time so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- Uniform - We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop.
Customer Consultant in Cheshire employer: The Body Shop
At The Body Shop, we pride ourselves on being an employer that champions ethical beauty and empowers our employees to make a positive impact. With a vibrant work culture that encourages individuality and community engagement, you will have the opportunity to grow within the brand while enjoying generous benefits such as a 50% discount on products, volunteer time for causes you care about, and a supportive environment that celebrates diversity. Join us in our mission to enrich our planet and inspire customers with our cruelty-free products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant in Cheshire
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. This way, when you chat with customers, you can share your passion and knowledge, making those connections feel genuine.
✨Tip Number 2
Practice your customer engagement skills! Role-play with friends or family to get comfortable recommending products based on different needs. The more you practice, the more natural it will feel when you're in the store.
✨Tip Number 3
Be ready to showcase your personality! The Body Shop loves authenticity, so don’t be afraid to let your true self shine through during interviews. Share your own experiences with their products and how they align with your values.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from The Body Shop.
We think you need these skills to ace Customer Consultant in Cheshire
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for The Body Shop shine through! We want to see how much you care about ethical beauty and connecting with customers. Share your personal experiences or values that align with our mission.
Know Your Stuff:Take some time to learn about our products and the Community Trade programmes we support. Mentioning specific products or initiatives in your application will show us that you're genuinely interested and ready to engage with our customers.
Be Yourself:We love authenticity! Don’t be afraid to let your personality come through in your writing. Whether it’s your unique style or your approach to customer service, we want to know what makes you, you!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Body Shop
✨Know Your Products
Before the interview, dive deep into The Body Shop's product range. Familiarise yourself with their natural ingredients and ethical sourcing practices. This knowledge will not only impress your interviewers but also show your genuine interest in the brand's philosophy.
✨Connect with the Brand's Values
Understand and embrace The Body Shop's commitment to social and environmental impact. Be ready to discuss how you can contribute to their mission of being a force for good. Share personal experiences that align with their values to demonstrate your passion.
✨Engage with Customer Scenarios
Prepare for role-play scenarios where you might need to advise customers. Think about how you would approach different customer needs and preferences. Show your ability to connect with people and provide tailored recommendations from their extensive vegan and vegetarian product line.
✨Show Your Flexibility
Since the role requires open availability, be upfront about your schedule and willingness to work evenings, weekends, and holidays. Highlight any previous experience in retail or customer service that showcases your adaptability and commitment to delivering exceptional service.
