At a Glance
- Tasks: Lead the transformation of wholesale and marketplace channels for sustainable growth.
- Company: Join The Body Shop, a pioneer in ethical beauty and social activism.
- Benefits: Hybrid working, competitive salary, and the chance to make a real impact.
- Other info: Be part of a dynamic team driving meaningful transformation.
- Why this job: Shape the future of a brand committed to positive change and innovation.
- Qualifications: 7+ years in e-commerce with strong Amazon operations knowledge.
The predicted salary is between 70000 - 90000 £ per year.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell: For over 50 years, The Body Shop has challenged convention – proving that business can be a force for good. As we continue to evolve and scale our business globally, the transformation of our go-to‑market strategy will be a key component of our future success. We’re now hiring a Head of Marketplace Transformation & Operations, based in the UK (hybrid). You’ll be leading the end‑to‑end business transformation of our wholesale & marketplace channels, orchestrating teams across Commercial, Supply Chain, Finance and Technology to build a scalable, automated operating model for delivering sustainable growth.
More about the role:
- Key Accountabilities:
- Own implementation of the programme plan, chair the Programme Board
- Drive cross‑functional transformation across Commercial, Supply Chain, Finance & Technology
- Build a scalable operating model: plug‑and‑play across markets and channels
- Manage dependencies with third‑party partners, channel teams and other transformation programmes
- Evaluate new channels (Boots, Ulta, TikTok Shop); build capability for expansion
- Commercial & operations:
- Support Amazon strategy: Buy Box recovery, Premium Beauty gating, FBA/FBM mix optimisation
- Support in defining pricing architecture: bundles, Subscribe & Save, AOV growth levers
- Support to establish marketplace P&L ownership with Finance; contribution margin reporting by channel/market
- Build trading calendar aligned to retail windows; partner governance with SLAs and scorecards
- Supply chain & finance:
- Ringfence inventory allocation for marketplace channels; automate demand planning via data feeds
- Drive working capital efficiency: stock turns, sell‑through, FBA storage optimisation
- Own Hub & Spoke architecture: Marketplace Middleware iPaaS Enterprise systems
- Build Databricks analytics layer; automate partner data exchange via Delta Share
What we look for: We’re looking for a proven digital transformation leader with at least seven years’ experience in marketplace/ecommerce. You’ll need excellent stakeholder management skills, a strong track record in cross‑functional delivery and deep knowledge of Amazon Seller/Vendor Central operations.
Experience:
- 7+ years in marketplace/e‑commerce; 3+ in transformation leadership
- Deep Amazon Seller/Vendor Central operations knowledge
Skills & Expertise:
- Commercial Acumen: P&L thinking, margin optimisation
- Resilience: Thrives in ambiguity and complexity
- Cross‑functional Leadership: Aligns Commercial, Digital, Supply Chain, Finance, Tech
- Vendor Management: Drives partner accountability via KPIs
- Data‑Driven: Evidence‑based decisions, analytical rigour
Why Join Us: This is a unique opportunity to shape the channel strategy for The Body Shop at a critical point in our transformation. In this role you’ll help us to bring our purpose‑led products to new channels and customers and drive our ongoing business transformation.
Head of Marketplace Transformation & Operations in Brighton employer: The Body Shop
The Body Shop is an exceptional employer, offering a unique opportunity to lead transformative initiatives in a company that has been a pioneer in ethical beauty for over 40 years. Located in vibrant Brighton, our hybrid work culture promotes collaboration and innovation while empowering employees to make a positive impact on the planet. With a strong commitment to personal and professional growth, we provide ample opportunities for career development in a supportive environment that values diversity and creativity.
