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- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive sales.
- Company: Join The Body Shop, the original ethical beauty brand with a mission for good.
- Benefits: Enjoy a competitive salary, flexible hours, and a vibrant work culture.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Experience in customer service or beauty retail, with strong leadership skills.
- Other info: Flexible working hours and opportunities for personal growth in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell:
- Customer Experience: As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer focussed store experience on a day to day basis. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.
- Delivery: Retail related beauty expertise is highly desirable. It is desirable for our Assistant Store Managers to be able to learn and use the internal systems and to be able to analyse performance to help manage the commercial side of the store. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Assistant Store Managers must be able to help control and meet sales/performance targets. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Our Assistant Store Managers have to have full knowledge of the beauty market, our competitors and have passion and love for our products!
- Teamwork and People Management: Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues. We’re looking for flexible and responsible role models who are capable of attracting, retaining and growing people who reflect the brand.
What we look for:
- Experience working within a customer service and/or beauty environment with both sales and service targets
- Working knowledge of shop operation processes
- Demonstrated success in driving sales by leading and motivating a team
- The ability to solve problems in a timely manner
- Work flexible hours, including holidays, nights and weekends to meet the needs of the business
- Good IT Skills
- Ability to demonstrate outstanding communication and operational skills
- Flexibility to work across Sunday to Saturday is required.
Assistant Manager -Central London employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager -Central London
✨Tip Number 1
Get to know the company culture before your interview. Check out The Body Shop's social media and website to see what they're all about. This will help you connect with their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Think about how your experience aligns with their focus on customer service and teamwork. We want to hear your passion for beauty and how you can contribute to their mission!
✨Tip Number 3
Don’t forget to prepare some questions for them! Ask about their approach to customer experience or how they support team development. This shows you're engaged and ready to mix things up in the role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Manager -Central London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for The Body Shop shine through! We want to see your love for ethical beauty and how you align with our values. Share any personal experiences that connect you to our mission.
Tailor Your CV: Make sure your CV is tailored specifically for the Assistant Manager role. Highlight your experience in customer service and retail, especially any leadership roles. We’re looking for those who can drive sales and motivate a team, so make that clear!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show your personality while being professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our brand and values while you’re at it!
How to prepare for a job interview at The Body Shop
✨Know Your Brand
Before the interview, dive deep into The Body Shop's history, values, and products. Understand their commitment to cruelty-free beauty and ethical practices. This knowledge will not only impress your interviewers but also show that you genuinely align with their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service or resolved issues effectively. Highlight how you can coach a team to achieve high standards, as this is crucial for the Assistant Manager role.
✨Demonstrate Team Leadership
Think of specific instances where you led a team or contributed to a positive team environment. Be ready to discuss how you motivate others and handle conflicts, as teamwork is at the heart of The Body Shop's operations.
✨Be Ready for Change
Retail is ever-evolving, so come prepared to discuss how you've adapted to changes in previous roles. Share your strategies for managing change and meeting sales targets, which will resonate well with the interviewers looking for flexibility and resilience.
