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- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive sales.
- Company: Join The Body Shop, the original ethical beauty brand with a mission for good.
- Benefits: Enjoy a 50% discount on products, paid volunteer days, and comprehensive training.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Flexible hours and opportunities for personal growth in a vibrant environment.
The predicted salary is between 28800 - 43200 £ per year.
Company: The Body Shop International Limited
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell:
- As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.
More about the role:
- Lead & work as part of a successful, engaged team to best meet the needs of our customers.
- Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life.
- Problem solve effectively & proactively as much as possible using available resources.
- Communicate effectively & act as a flexible & responsible role model to your team.
- Ensure development of customer loyalty to further build The Body Shop brand.
- Work with the Shop Manager to meet sales & performance targets.
- Work with the Shop Manager to manage stock; monitor & manage change.
- Use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance.
- Identify & attract high potential candidates & develop current team members to succeed in their goals.
- Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
What we look for:
- Experience in a customer facing role, people leadership & team development.
- Ability to meet sales & performance targets with outstanding planning & organizing skills.
- Ability to work collaboratively within a feedback culture.
- Experience using data (KPI’s) to make sound business decisions preferred.
- Comfortable with Microsoft Office Suite.
- Work flexible hours, including holidays, nights, and weekends to meet the needs of the business.
- Flexibility to work across Sunday to Saturday is required.
What we offer:
- Benefits start within your first month.
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Paid volunteer days - so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Ability to offer a real living wage to your Customer Consultants.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Assistant Manager, Aberdeen employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager, Aberdeen
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, campaigns, and values. This way, when you walk into that interview, you can show your passion and understanding of the brand, making you stand out as a candidate who truly gets what they’re about.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events related to The Body Shop. This not only gives you insider knowledge but also shows your genuine interest in being part of their team. Plus, who knows? A friendly chat might just lead to a referral!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle customer engagement or team leadership scenarios. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your problem-solving skills and ability to drive sales effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The Body Shop family. So, get your application in and let’s make some magic happen together!
We think you need these skills to ace Assistant Manager, Aberdeen
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for The Body Shop shine through! We love seeing candidates who are genuinely excited about our brand and its mission. Share why you want to be part of our journey in promoting cruelty-free beauty.
Tailor Your CV: Make sure your CV is tailored to the role of Assistant Manager. Highlight your experience in customer-facing roles and any leadership skills you've developed. We want to see how your background aligns with our values and the responsibilities of the position.
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique experiences and perspectives that make you a great fit for our team. Remember, we’re all about keeping it real!
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people and shows us you're serious about joining our team. Plus, it’s super easy to do!
How to prepare for a job interview at The Body Shop
✨Know Your Brand
Before the interview, dive deep into The Body Shop's history, values, and current campaigns. Understand their commitment to ethical beauty and how they empower communities. This knowledge will help you connect your personal values with the brand's mission during the conversation.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully motivated others, resolved conflicts, or driven sales. Highlight your people development skills and how you've helped team members achieve their goals.
✨Be Data Savvy
Familiarise yourself with key performance indicators (KPIs) relevant to retail. Be ready to discuss how you've used data in previous roles to make informed decisions that improved sales or customer engagement. This shows you're not just a people person but also a strategic thinker.
✨Embrace Flexibility
The Body Shop values flexibility, so be prepared to discuss your availability and willingness to work varied hours. Share examples of how you've adapted to changing circumstances in previous jobs, whether it was adjusting your schedule or taking on new responsibilities to meet business needs.
