Assistant Manager

Assistant Manager

London Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the team to deliver exceptional customer service and drive sales.
  • Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive impact.
  • Benefits: Enjoy flexible hours, a supportive team environment, and opportunities for personal growth.
  • Why this job: Be part of a brand that stands for ethical practices and empowers individuals.
  • Qualifications: Experience in customer service or beauty retail, strong communication skills, and a passion for products.
  • Other info: Flexible working hours required, including weekends and holidays.

The predicted salary is between 28800 - 43200 £ per year.

Your role in a nutshell

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

  • Lead & work as part of a successful, engaged team to best meet the needs of our customers
  • Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
  • Problem solves effectively & proactively as much as possible using available resources
  • Communicate effectively & act as a flexible & responsible role model to your team
  • Ensure development of customer loyalty to further build The Body Shop brand
  • Work with the Shop Manager to meet sales & performance targets
  • Work with the Shop Manager to manage stock; monitor & manage change
  • Use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
  • Identify & attract high potential candidates & develop current team members to succeed in their goals
  • Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
  • What we look for

  • Experience in a customer facing role, people leadership & team development
  • Ability to meet sales & performance targets with outstanding planning & organizing skills
  • Ability to work collaboratively within a feedback culture
  • Outstanding problem solving & communication skills
  • Experience using data (KPI’s) to make sound business decisions preferred
  • Comfortable with Microsoft Office Suite
  • Work flexible hours, including holidays, nights, and weekends to meet the needs of the business
  • Flexibility to work across Sunday to Saturday is required
  • What we offer

  • Benefits start within your first month
  • Comprehensive onboarding in your new position
  • Training hours for you & your team as needed
  • A 50% discount on regular product & 30% on Gifts
  • Freebies – when we launch new products, we want our Teams to be the first to fall in love with them
  • Paid volunteer days – so you can spend time with the causes that matter to you
  • Ability to make connections with Community Partners to drive local activism
  • (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
  • Ability to offer a real living wage to your Customer Consultants
  • Opportunities to grow within the Brand
  • Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
  • Talent Drivers

    Collaborative SkillsCommercialityLeadershipPersonal ConductPurpose

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    Contact Detail:

    The Body Shop Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Assistant Manager

    ✨Tip Number 1

    Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and social responsibility will help you align your answers during interviews and show that you're genuinely passionate about the brand.

    ✨Tip Number 2

    Brush up on your knowledge of the beauty market and The Body Shop's competitors. Being able to discuss current trends and how The Body Shop stands out can demonstrate your expertise and enthusiasm for the role.

    ✨Tip Number 3

    Prepare examples of how you've successfully led a team or improved customer service in previous roles. Highlighting your leadership skills and ability to drive sales will make you a strong candidate for the Assistant Manager position.

    ✨Tip Number 4

    Showcase your flexibility and willingness to work varied hours, including weekends and holidays. This is crucial in retail, and demonstrating your readiness to meet the business's needs will set you apart from other candidates.

    We think you need these skills to ace Assistant Manager

    Customer Service Excellence
    Team Leadership
    Sales Target Achievement
    Retail Operations Knowledge
    Problem-Solving Skills
    Relationship Management
    Beauty Product Knowledge
    Performance Analysis
    Communication Skills
    Flexibility in Working Hours
    IT Proficiency
    Coaching and Mentoring
    Commercial Awareness
    Adaptability to Change

    Some tips for your application 🫡

    Understand the Brand: Familiarise yourself with The Body Shop's values and mission. Highlight your alignment with their commitment to ethical beauty and social responsibility in your application.

    Tailor Your CV: Ensure your CV reflects relevant experience in customer service and retail, particularly in beauty environments. Emphasise any leadership roles or achievements that demonstrate your ability to drive sales and motivate a team.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for The Body Shop's products and your understanding of the beauty market. Mention specific examples of how you've successfully managed teams or improved customer experiences in previous roles.

    Showcase Your Skills: In your application, highlight your collaborative skills, commercial awareness, and problem-solving abilities. Provide concrete examples of how you've used these skills to achieve results in past positions.

    How to prepare for a job interview at The Body Shop

    ✨Show Your Passion for the Brand

    Make sure to express your enthusiasm for The Body Shop and its values during the interview. Share specific examples of how you align with their mission of ethical beauty and how you can contribute to their goals.

    ✨Demonstrate Customer Service Excellence

    Prepare to discuss your previous experiences in customer service, particularly in retail or beauty environments. Highlight instances where you went above and beyond to ensure customer satisfaction, as this is crucial for the role.

    ✨Highlight Team Leadership Skills

    Be ready to talk about your experience in leading and motivating a team. Provide examples of how you've successfully managed team dynamics and resolved conflicts, showcasing your ability to foster a collaborative environment.

    ✨Understand the Beauty Market

    Research current trends in the beauty industry and be prepared to discuss competitors. Showing that you have a solid understanding of the market will demonstrate your commitment and readiness for the role.

    Assistant Manager
    The Body Shop
    Location: London
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