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- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive sales.
- Company: Join The Body Shop, the original ethical beauty brand with a mission for good.
- Benefits: Enjoy flexible hours, competitive pay, and a chance to make a positive impact.
- Why this job: Be part of a revolutionary brand that empowers people and enriches the planet.
- Qualifications: Experience in customer service or beauty, with strong leadership and communication skills.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
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When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
With your high levels of enthusiasm for our brand and belief in the way we do business you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.
More about the role
Customer Experience – As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer focussed store experience on a day to day basis. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.
Delivery – Retail related beauty expertise is highly desirable. It is desirable for our Assistant Store Managers to be able to learn and use the internal systems and to be able to analyse performance to help manage the commercial side of the store. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Assistant Store Managers must be able to help control and meet sales/performance targets. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Our Assistant Store Managers have to have full knowledge of the beauty market, our competitors and have passion and love for our products!
Teamwork and People Management – Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues. We’re are looking for flexible and responsible role models who are capable of attracting, retaining and growing people who reflect the brand.
What we look for
- Experience working withina customer service and/ or beauty environment with both sales and service targets
- Working knowledge of shop operation processes
- Demonstrated success in driving sales by leading and motivating a team
- The ability tosolve problems in a timely manner
- Work flexible hours, including holidays, nights and weekends to meet the needs of the business
- Good IT Skills
- Ability to demonstrate outstanding communication and operational skills
- Flexibility to work across Sunday to Saturday is required.
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Assistant manager employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant manager
✨Tip Number 1
Get to know the brand inside out! Dive into The Body Shop's history, values, and products. When you walk into that interview, your passion for their mission will shine through, and they'll see you're not just another candidate.
✨Tip Number 2
Show off your people skills! As an Assistant Manager, you'll be leading a team, so share examples of how you've motivated others in the past. Bring those stories to life – they want to see how you can inspire the crew!
✨Tip Number 3
Be ready to talk numbers! Brush up on your retail knowledge and be prepared to discuss how you've driven sales or improved customer experiences before. They love data-driven results, so make sure you’ve got some stats up your sleeve.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team dynamics, store goals, or upcoming campaigns. It’ll demonstrate your enthusiasm and help you figure out if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for The Body Shop shine through! We want to see how much you care about our brand and the values we stand for. Share your personal connection to beauty and ethical practices.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and retail. We’re looking for those who can drive sales and motivate a team, so give us examples of how you've done this in the past. Specifics are key!
Be Authentic: We love it when candidates are genuine. Don’t be afraid to show your personality in your application. Tell us what makes you unique and how you can contribute to our mission of being a force for good in the beauty industry.
Apply Through Our Website: Remember, the best way to apply is through our website! It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at The Body Shop
✨Know the Brand Inside Out
Before your interview, dive deep into The Body Shop's history, values, and products. Understand their commitment to cruelty-free beauty and ethical practices. This knowledge will not only impress but also show your genuine enthusiasm for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service or resolved issues effectively. Highlight how you can coach a team to achieve high standards, as this is crucial for the Assistant Manager role.
✨Demonstrate Team Leadership
Think of specific instances where you led a team or contributed to a positive team environment. Be ready to discuss how you motivate others and handle conflicts, as teamwork is at the heart of what The Body Shop stands for.
✨Be Ready for Change
Retail is ever-evolving, so come prepared to discuss how you've adapted to changes in previous roles. Share your strategies for managing performance targets and how you keep the team focused during transitions.
