At a Glance
- Tasks: Engage with customers, share product knowledge, and drive sales through exceptional service.
- Company: The Body Shop, a pioneer in cruelty-free beauty and social activism.
- Benefits: 50% discount on products, free samples, and volunteer time for causes you care about.
- Other info: Opportunities for personal growth and inclusion in diverse networks.
- Why this job: Join a brand that empowers communities and promotes ethical beauty.
- Qualifications: Passion for customer engagement and flexible availability for shifts.
The predicted salary is between 20000 - 25000 £ per year.
Overview The Body Shop was founded in 1976 with a vision of "Business as a force for good". Over 40 years later we proudly pioneer cruelty‐free beauty, empower people, enrich our planet, and stay true to our activist roots. We are committed to generating positive economic, social and environmental impact and are looking for team members who are not afraid to mix things up.
Your role in a nutshell As part of our dedicated team of consultants you will offer advice to customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins, and proactively engage with customers to help them find the range that suits their preferences and lifestyle.
More about the role:
- Learn and understand our products – they are packed with natural ingredients ethically sourced using Community Trade programmes, and we help communities build a better life.
- Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
- Support the store management team in driving sales and profit through the delivery of exceptional customer service.
What we look for:
- Interest in connecting with customers to drive customer engagement.
- Open availability for evening, weekend, and holiday shifts.
What we offer:
- Comprehensive onboarding in your new position.
- Training hours for you and your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies – when we launch new products, we want our Teams to be the first to fall in love with them.
- Volunteer time so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- (UN) Uniform – We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Customer Consultant, Aberdeen employer: The Body Shop
The Body Shop is an exceptional employer that champions a culture of inclusivity and personal growth, making it an ideal workplace for those passionate about ethical beauty and community engagement. Located in Aberdeen, our team members enjoy comprehensive training, generous product discounts, and the opportunity to participate in local activism, all while being supported to express their individuality. Join us to not only enhance your career but also contribute to a meaningful mission of positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant, Aberdeen
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. This will not only help you connect with customers but also show your genuine interest during interviews.
✨Tip Number 2
Practice your customer engagement skills. Role-play with friends or family to get comfortable with recommending products and addressing customer needs. The more you practice, the more natural it will feel when you're in the store!
✨Tip Number 3
Be flexible with your availability. The Body Shop loves team members who can work evenings, weekends, and holidays. Highlight your open schedule in interviews to show you're ready to jump in whenever needed.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, so keep checking back!
We think you need these skills to ace Customer Consultant, Aberdeen
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for The Body Shop shine through! We want to see how much you care about cruelty-free beauty and connecting with customers. Share any personal experiences or values that align with our mission.
Tailor Your Application:Make sure to customise your application for the Customer Consultant role. Highlight relevant skills and experiences that demonstrate your ability to engage with customers and provide exceptional service. We love seeing how you can mix things up!
Be Authentic:We value authenticity, so don’t be afraid to be yourself in your application. Share your unique personality and what makes you a great fit for our team. Remember, we’re looking for individuals who are not afraid to express themselves!
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you’re serious about wanting to be part of The Body Shop family!
How to prepare for a job interview at The Body Shop
✨Know Your Products
Before the interview, dive deep into The Body Shop's product range. Familiarise yourself with their natural ingredients and ethical sourcing practices. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Connect with Customers
Think about how you can engage with customers effectively. Prepare examples of how you've previously connected with customers or provided exceptional service. This will demonstrate your ability to drive customer engagement, which is key for the role.
✨Show Your Passion for Activism
The Body Shop values activism and social responsibility. Be ready to discuss causes that matter to you and how you can contribute to the brand's mission. This will highlight your alignment with their values and your enthusiasm for making a positive impact.
✨Be Yourself
The Body Shop encourages individuality, so don’t be afraid to express your personality during the interview. Wear something that makes you feel good and be authentic in your responses. This will help you stand out and show that you’re a great fit for their inclusive culture.
