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- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive sales.
- Company: Join The Body Shop, a brand committed to activism and inclusivity.
- Benefits: Enjoy a 50% discount on products, paid volunteer days, and comprehensive training.
- Why this job: Be part of a purpose-driven brand that values your individuality and growth.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Flexible hours and opportunities for career advancement await you!
The predicted salary is between 28800 - 43200 £ per year.
Your role in a nutshell: As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.
More about the role:
- Lead & work as part of a successful, engaged team to best meet the needs of our customers.
- Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life.
- Problem solve effectively & proactively as much as possible using available resources.
- Communicate effectively & act as a flexible & responsible role model to your team.
- Ensure development of customer loyalty to further build The Body Shop brand.
- Work with the Shop Manager to meet sales & performance targets.
- Work with the Shop Manager to manage stock; monitor & manage change.
- Use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance.
- Identify & attract high potential candidates & develop current team members to succeed in their goals.
- Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
What we look for:
- Experience in a customer facing role, people leadership & team development.
- Ability to meet sales & performance targets with outstanding planning & organizing skills.
- Ability to work collaboratively within a feedback culture.
- Outstanding problem solving & communication skills.
- Experience using data (KPI’s) to make sound business decisions preferred.
- Comfortable with Microsoft Office Suite.
- Work flexible hours, including holidays, nights, and weekends to meet the needs of the business.
- Flexibility to work across Sunday to Saturday is required.
What we offer:
- Benefits start within your first month.
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Paid volunteer days - so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Ability to offer a real living wage to your Customer Consultants.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Talent Drivers: Collaborative Skills, Commerciality, Leadership, Personal Conduct, Purpose.
Assistant Manager, Aberdeen employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager, Aberdeen
✨Tip Number 1
Get to know the company culture! Before your interview, dive into The Body Shop's values and mission. This way, you can show how your personal beliefs align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you tackled challenges effectively. This will help you demonstrate your proactive approach during the interview.
✨Tip Number 3
Show off your leadership style! Be ready to discuss how you've motivated teams in the past. Highlight your ability to inspire others and drive results, which is key for the Assistant Manager role.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team dynamics and store goals. This shows your genuine interest and helps you assess if it’s the right fit for you too.
We think you need these skills to ace Assistant Manager, Aberdeen
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the beauty industry shine through in your application. We want to see how your values align with our brand's purpose and how you can inspire others.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer-facing roles and team leadership. We love seeing how you've driven sales and engaged customers in previous positions.
Be Specific with Examples: When answering questions or writing your cover letter, use specific examples to demonstrate your problem-solving skills and ability to meet targets. We appreciate clear, concrete evidence of your achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Body Shop
✨Know the Brand Inside Out
Before your interview, dive deep into The Body Shop's values, products, and recent campaigns. Show your passion for the brand and how you can contribute to its mission. This will not only impress the interviewers but also help you connect your experiences to their goals.
✨Demonstrate Leadership Skills
Prepare examples from your past roles where you've successfully led a team or improved customer engagement. Highlight your problem-solving abilities and how you've used data to drive sales. This will showcase your readiness to partner with the Shop Manager effectively.
✨Emphasise Customer Focus
Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would create an engaging store experience and build customer loyalty. This aligns perfectly with the role's emphasis on delivering retail excellence.
✨Be Ready for Flexibility
Since the role requires working flexible hours, be prepared to discuss your availability and willingness to adapt. Share any previous experiences where you've successfully managed changing schedules or worked in dynamic environments, showing that you're a team player who can handle the demands of the job.
