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For Companies At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty and positive change.
- Benefits: Flexible shifts, a vibrant work culture, and the chance to make a difference.
- Why this job: Be part of a brand that empowers communities and promotes cruelty-free beauty.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience preferred.
- Other info: Open to evening, weekend, and holiday shifts for a dynamic work experience.
The predicted salary is between 28800 - 43200 £ per year.
Overview
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer’s preference, there’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes — so when we advise a customer on their skincare regime, we’re not just selling them an ideal, we’re actually helping communities build a better life too. As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
8 HR Customer Consultant Fixed Term employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 8 HR Customer Consultant Fixed Term
✨Tip Number 1
Get to know The Body Shop's values and mission inside out. When you walk into that interview, show us how your passion for ethical beauty aligns with our vision. We love it when candidates can connect their personal beliefs with what we stand for!
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to simulate real-life scenarios. We want to see how you handle different customer interactions, so being prepared will give you the edge.
✨Tip Number 3
Don’t just wait for the job to come to you. Be proactive! Visit our stores, engage with our products, and chat with our team. This shows us you’re genuinely interested and gives you a chance to learn more about what we do.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. It shows us you’re enthusiastic about the role and keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace 8 HR Customer Consultant Fixed Term
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and retail shine through! We want to see that you genuinely care about the products and the impact they have on our customers and communities.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any customer service experience you have and how it aligns with our values at The Body Shop. We’re all about keeping it real, so be honest and authentic!
Be Personable: Use a friendly tone in your cover letter. We’re looking for someone who can build rapport with customers, so show us your interpersonal skills right from the start. Let your personality shine through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Body Shop
✨Know The Body Shop's Values
Before your interview, take some time to really understand The Body Shop's mission and values. They’re all about ethical beauty and making a positive impact, so think about how your own values align with theirs. Be ready to share examples of how you’ve demonstrated similar principles in your previous roles.
✨Show Off Your Customer Service Skills
Since the role is all about exceptional customer service, prepare specific examples from your past experiences where you went above and beyond for a customer. Think about times when you resolved issues or created memorable experiences that made customers feel valued.
✨Be Ready to Discuss Products
Familiarise yourself with The Body Shop’s product range and their ethical sourcing practices. You don’t need to know everything, but showing that you’ve done your homework will impress the interviewers. Maybe even try out a few products beforehand so you can speak from personal experience!
✨Demonstrate Your Passion
Let your enthusiasm for beauty and retail shine through during the interview. Share why you love the industry and what excites you about working at The Body Shop. This passion can set you apart from other candidates who may not convey the same level of interest.
