At a Glance
- Tasks: Support the team in driving sales and delivering exceptional customer service.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices.
- Benefits: Be part of a mission-driven brand with a focus on community and sustainability.
- Other info: Flexible shifts available; great opportunity to grow in a vibrant retail environment.
- Why this job: Empower customers with beauty advice while making a positive impact on the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience preferred.
The predicted salary is between 9.9 - 12.1 £ per hour.
The Body Shop, founded by Anita Roddick in 1976, is committed to being a force for good. We are proud to pioneer cruelty-free beauty and empower people while enriching our planet. Our activist roots remain integral to our identity, from our iconic window posters to our vegetarian products and campaigns.
The Body Shop is dedicated to generating positive economic, social, and environmental impact. We need someone who’s not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit through exceptional customer service on the shop floor at all times. You will demonstrate and uphold the values and vision of the company while ensuring adherence to company procedures and policies.
More about the role: With over 2,000 exciting products designed to suit every customer's preference, our team is on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel good. Our products are packed with natural ingredients, many sourced ethically using Community Trade programmes, helping communities build a better life.
As part of our dedicated team of Consultants, you will offer expert advice to customers and provide inspirational insights into The Body Shop products and philosophy. You will learn about the products, their origins, and proactively engage with customers to find a range that suits their preferences and lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts
Talent Drivers: Collaborative Skills, Personal Conduct, Commerciality, Purpose
8 hr CC FTC employer: The Body Shop
At The Body Shop, we pride ourselves on being an exceptional employer that champions ethical beauty and empowers our employees to make a positive impact. Our vibrant work culture fosters collaboration and personal growth, offering extensive training and development opportunities to help you thrive in your role as a Customer Consultant. Located in a community-focused environment, you'll not only engage with customers but also contribute to meaningful initiatives that enrich lives and promote sustainability.
