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- Tasks: Support the management team by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive impact.
- Benefits: Enjoy flexible shifts, a vibrant work culture, and the chance to make a difference.
- Why this job: Be part of a brand that empowers communities and stands up for ethical practices.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience preferred.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
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When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer\’s preference, there\’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic productsthat make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we\’re not just selling them an ideal, we\’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a rangethat suits their preferencesand lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and theretail industry
- Open availability for evening, weekend, and holiday shifts.
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8 Hour Customer consultant employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 8 Hour Customer consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions, showcasing your alignment with their vision.
✨Tip Number 2
Brush up on your product knowledge. Knowing the details about The Body Shop's range, including ingredients and their benefits, will enable you to provide informed recommendations to customers, enhancing their shopping experience.
✨Tip Number 3
Practice your interpersonal skills. Engage in conversations with friends or family about beauty products to build your confidence in communicating effectively and listening to customer needs, which is crucial for this role.
✨Tip Number 4
Be prepared to demonstrate your passion for beauty and retail. During any interviews or informal chats, share your experiences and enthusiasm for the industry, as this will resonate well with the hiring team at The Body Shop.
We think you need these skills to ace 8 Hour Customer consultant
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand The Body Shop's mission and values. Highlight your alignment with their commitment to ethical beauty and community support in your application.
Tailor Your CV: Make sure your CV reflects relevant customer service experience and interpersonal skills. Use specific examples that demonstrate your ability to engage with customers and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and retail. Mention how your personal values align with The Body Shop’s ethos and how you can contribute to their mission of making a positive impact.
Showcase Your Availability: In your application, clearly state your availability for evening, weekend, and holiday shifts. This shows your flexibility and willingness to meet the needs of the store.
How to prepare for a job interview at The Body Shop
✨Show Your Passion for Ethical Beauty
Make sure to express your genuine interest in The Body Shop's mission and values. Share why ethical beauty matters to you and how it aligns with your personal beliefs. This will demonstrate that you're not just looking for a job, but that you truly care about the brand.
✨Highlight Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Discuss how you built rapport with customers and resolved any issues they faced. This will show that you have the interpersonal skills needed for the role.
✨Know the Products Inside Out
Familiarise yourself with The Body Shop's product range and their ethical sourcing practices. Being able to discuss specific products and their benefits during the interview will impress the hiring team and show your commitment to the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various customer scenarios. Think about situations where you had to think on your feet or adapt to a customer's needs. Practising these responses will help you feel more confident during the interview.
