At a Glance
- Tasks: Engage with customers, provide product insights, and support store management.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices since 1976.
- Benefits: Enjoy a 50% discount on products, freebies, and volunteer time for causes you care about.
- Why this job: Be part of a brand that empowers people and enriches the planet while embracing individuality.
- Qualifications: A passion for customer connection and open availability for flexible shifts.
- Other info: Opportunities for growth and inclusion in various networks at The Body Shop.
The Body Shop was founded in 1976 with a vision of business as a force for good. Over 40 years later, we are proud to be pioneering cruelty-free beauty every step of the way. We are the original ethical beauty brand, focused on empowering people and enriching our planet.
As part of our dedicated team of consultants, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn about the products, their origins, and proactively engage with customers to help them find a range that suits their preferences and lifestyle.
More about the role:
- Learn and understand our products, which are packed with natural ingredients sourced ethically using Community Trade programmes.
- Understand our customers' needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel good.
- Support the store management team in driving sales and profit through exceptional customer service.
What we look for:
- Interest in connecting with customers to drive engagement.
- Open availability for evening, weekend, and holiday shifts.
What we offer:
- Comprehensive onboarding in your new position.
- Training hours for you and your team as needed.
- A 50% discount on regular products and 30% on gifts.
- Freebies when we launch new products.
- Volunteer time to spend with causes that matter to you.
- Opportunities to connect with Community Partners to drive local activism.
- Uniform - we provide one of our famous Green Aprons; the rest is up to you.
- Opportunities to grow within the Brand.
- Encouragement and support to be exactly who you are, with access to Inclusion & Belonging Networks at The Body Shop.
Talent Drivers:
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
16hr Customer Consultant employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 16hr Customer Consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's products and their ethical sourcing. Understanding the origins and benefits of the ingredients will help you connect with customers and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your customer engagement skills during any interactions. Be prepared to discuss how you can create a welcoming atmosphere and provide exceptional service that aligns with The Body Shop's values.
✨Tip Number 3
Highlight your flexibility and availability for evening, weekend, and holiday shifts. This shows your commitment to being a reliable team member and your willingness to meet the store's needs.
✨Tip Number 4
Demonstrate your alignment with The Body Shop's mission of social and environmental impact. Share any personal experiences or initiatives you've been involved in that reflect your passion for activism and community support.
We think you need these skills to ace 16hr Customer Consultant
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's history, values, and commitment to ethical beauty. Highlight your understanding of their mission in your application to show that you resonate with their philosophy.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and any knowledge of beauty products. Emphasise skills that align with the role, such as communication and collaboration, to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ethical beauty and customer engagement. Share specific examples of how you've connected with customers in the past and how you can contribute to The Body Shop's mission.
Highlight Flexibility: Since the role requires open availability for various shifts, mention your flexibility in working evenings, weekends, and holidays. This shows your commitment and willingness to meet the company's needs.
How to prepare for a job interview at The Body Shop
✨Show Your Passion for Ethical Beauty
Make sure to express your enthusiasm for The Body Shop's commitment to cruelty-free and ethical products. Share any personal experiences or values that align with their mission, as this will demonstrate your genuine interest in the brand.
✨Know the Products Inside Out
Familiarise yourself with The Body Shop's range of products, especially those that are vegetarian and vegan. Being able to discuss specific items and their benefits will show that you are proactive and ready to engage with customers effectively.
✨Emphasise Customer Engagement Skills
Highlight your ability to connect with customers and understand their needs. Prepare examples from past experiences where you've successfully engaged with customers, as this is crucial for driving sales and providing exceptional service.
✨Be Open About Your Availability
Since the role requires open availability for evenings, weekends, and holidays, be upfront about your schedule during the interview. This shows your willingness to meet the demands of the job and your commitment to being a reliable team member.