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- Tasks: Support the management team by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive change.
- Benefits: Enjoy flexible shifts, a vibrant work culture, and the chance to make a real impact.
- Why this job: Be part of a brand that empowers communities and promotes ethical beauty practices.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience is a plus.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
The Body Shop was founded in 1976 with a vision of business as a force for good. Over 40 years later, we are proud to be pioneering cruelty-free beauty every step of the way. We are the original ethical beauty brand, focused on empowering people and enriching our planet. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products and infamous campaigns.
The Body Shop is committed to generating positive economic, social, and environmental impact. We are fighting for what we believe in now more than ever, and we need someone who is not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. You will demonstrate and uphold the values and vision of the company while ensuring adherence to company procedures and policies.
More about the role: With over 2,000 exciting products designed to suit every customer's preference, our team is on-hand to talk with customers every day. We take the time to learn our customers' needs and recommend fantastic products that make them feel good. Our products are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes. When we advise a customer on their skincare regime, we are helping communities build a better life too.
As part of our dedicated team of Consultants, you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn about the products, their origins, and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts
Talent Drivers: Collaborative Skills, Personal Conduct, Commerciality, Purpose
12hrs Customer Consultant employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 12hrs Customer Consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions with the team.
✨Tip Number 2
Brush up on your product knowledge! Knowing the origins and benefits of The Body Shop's products will enable you to engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 3
Practice your interpersonal skills by engaging with friends or family in a retail-like setting. This will help you build rapport and improve your ability to listen and respond to customer needs.
✨Tip Number 4
Be prepared to discuss your availability openly. Since the role requires flexibility for evening, weekend, and holiday shifts, showing that you're ready to accommodate these needs can set you apart from other candidates.
We think you need these skills to ace 12hrs Customer Consultant
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand The Body Shop's mission and values. Highlight your alignment with their commitment to ethical beauty and community support in your application.
Tailor Your CV: Make sure your CV reflects relevant customer service experience and interpersonal skills. Use specific examples that demonstrate your ability to engage with customers and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and retail. Mention how your personal values align with The Body Shop’s ethos and how you can contribute to their mission of making a positive impact.
Showcase Your Availability: Clearly state your availability for evening, weekend, and holiday shifts in your application. This shows your flexibility and willingness to meet the needs of the store.
How to prepare for a job interview at The Body Shop
✨Show Your Passion for Ethical Beauty
Make sure to express your genuine interest in The Body Shop's mission and values. Talk about why ethical beauty matters to you and how it aligns with your personal beliefs. This will demonstrate that you're not just looking for a job, but that you truly care about the brand.
✨Highlight Your Customer Service Experience
Prepare examples from your past roles where you've provided exceptional customer service. Focus on how you built rapport with customers and resolved any issues they faced. This will show that you have the skills needed to thrive in a customer consultant role.
✨Know the Products Inside Out
Familiarise yourself with The Body Shop's product range and their ethical sourcing practices. Being able to discuss specific products and their benefits during the interview will impress the hiring team and show that you're proactive and knowledgeable.
✨Demonstrate Strong Interpersonal Skills
During the interview, focus on showcasing your communication skills. Practice active listening and engage with the interviewer by asking thoughtful questions. This will highlight your ability to connect with customers and work collaboratively within a team.