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For Companies At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty and social activism.
- Benefits: Flexible part-time hours, employee discounts, and a chance to make a difference.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong communication skills and a passion for beauty and retail.
- Other info: Opportunity to learn about ethical products and engage with diverse customers.
Location: Canterbury, UKM, GB, CT1 2SJ
Job Title: 12 Hour Customer Consultant – Canterbury
Date: 20 Oct 2025
Full Time/Part Time: Part-Time
Contract Type: Fixed Term Contract
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty‑free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer\’s preference, there\’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic productsthat make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we\’re not just selling them an ideal, we\’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a rangethat suits their preferencesand lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and theretail industry
- Open availability for evening, weekend, and holiday shifts.
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12 Hour Customer Consultant Keyholder - Canterbury employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 12 Hour Customer Consultant Keyholder - Canterbury
✨Tip Number 1
Get to know The Body Shop's values and mission inside out. When you walk into that interview, show us how your passion for ethical beauty aligns with our vision. It’s all about connecting on a deeper level!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to engage with customers and provide exceptional service. We want to see how you can make our customers feel valued and understood.
✨Tip Number 3
Be ready to share your own experiences with beauty products. Whether it’s a skincare routine or a favourite product, let us know how you connect with our offerings. Authenticity goes a long way in making a memorable impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and contributing to our mission of positive impact.
We think you need these skills to ace 12 Hour Customer Consultant Keyholder - Canterbury
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and retail shine through! We want to see how your values align with ours at The Body Shop, so don’t hold back on sharing why you’re excited about this role.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any customer service experience you have and how it relates to the role of a Customer Consultant. We love seeing how your skills can contribute to our mission!
Be Authentic: We appreciate honesty and authenticity. When answering questions or writing your cover letter, be yourself! Share your unique experiences and perspectives that make you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at The Body Shop
✨Know The Brand Inside Out
Before your interview, dive deep into The Body Shop's history, values, and product range. Understand their commitment to ethical beauty and community trade. This knowledge will not only impress the interviewers but also help you align your answers with the company's mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to connect with customers and uphold the brand's values.
✨Be Ready to Discuss Beauty Trends
Stay updated on current beauty trends and products, especially those that align with The Body Shop's ethos. Being able to discuss these topics during your interview shows your genuine passion for the industry and your readiness to engage with customers about their preferences.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how the store supports its community initiatives. This shows your interest in the role and helps you gauge if it's the right fit for you.
